Boracay Island Balabag Hotels

They have many pools suitable for kids! Breakfast is ok. It gets too crowded around 6:45am. The location is great. They have lounge beds by the beach. The roundtrip transfers cost ₱1900 per adult and ₱1350 for children. You just need to contact the hotel directly. It’s very convenient!

If you value cleanliness don’t boon this hotel . Hair everywhere even on my “clean sheets “. I was so uncomfortable. The photos on the website aren’t current . The place isn’t maintained well. If you want to be close to everyone and everything book another hotel . It takes about 5 -8 minutes to get to the front gate and then about 10-15 minutes yo D mall two 150 PHP each way . The shuttle kinda makes sense. Maybe because I booked on trip.com I got two disgustingly old rooms before but then they gave me a better one . My disappointment started there . Water cane to my eyes when I entered the first room.I honestly was considering losing the money and go to another hotel. Staff is pleasant and helpful and always smiling . You think they have 10 different restaurant choices with their “no outside food rule “. Never ate at the restaurants I prefer my freedom . Breakfast wasn’t super delicious, so I didn’t risk the restaurants. Honestly I only booked because my friend recommended it . But it was a disappointment from I entered the room . Not even hand towels but I got water daily . It’s not the worst but definitely not the best. Breakfast is mid - same foods everyday . I enjoyed the foam party and the private beach. The property is big and loads of chill spots . I just wished the upkeep was better. Check out is a hassle. Too many paperwork . At check in the list of rules was a turn off . I felt like a kid entering a dorm room .

I booked the family room for my family and me. The room was really good and near the swimming pool. It's really convenient to swimming. And they have good massage service beside the pool or room service. My family had a fantastic memory here

The staff here are friendly, the bedrooms are spacious and comfortable, and they clean every day if you want. There is a convenient breakfast and dinner buffet. The hotel grounds are large and have a swimming pool, which is very convenient for those who like to relax and unwind.

Hotel was nice, a big pool in the center and another roof top pool with a Bar. right on the ocean with plenty of restaurants and bars. I am not sure what to compare it to as this was my first travel to the area the level of the rooms, and hotel was decent and good, everything was clean and enjoyable. It wasn't high end resort. Staff was super nice and friendly.

Stay dates: August 2–4, 2025 | Room 541 We stayed at Henann Lagoon from August 2 to 4, 2025, in room 541. One evening, I ordered room service consisting of a salmon steak, a Henann salad, and two bottles of San Miguel Light. I was shocked to discover, after eating just three bites of the salad, that there was a rusty old screw under the lettuce. I immediately called the staff to report the issue. The server came to clean up and saw the screw himself, but he did not apologize. He only said he would check with the kitchen. What’s more disappointing is that no one from the hotel followed up with us during the rest of our stay — no apology, no explanation, not even a mention of the incident. It is deeply concerning to encounter such a basic and dangerous mistake in a hotel that’s part of a well-known chain. That said, aside from this issue, the rest of our experience was good. The buffet breakfast was excellent, though I avoided eating any more salad afterwards. Special mention to the kimchi — it was delicious.

The location is great and staff is so accommodating. But i have some area of concern and that is the service. I talk to front office regarding special set up for our 1st wedding anniversary for dinner buffet . The staff inform me to approach the la fiesta staff for some set up, i proceed to the restaurant and inform them if they can set up some cake for our dinner and i receive a positive feedback. I book at 7 pm but we enter the resto ahead of time cause i want my wife to spent our special dinner date with the kids, while we are eating i am expecting that they will also accommodate my request due to many special celebration was happening already in the premises. I waited more than 1 hr hoping that we will also accommodate our request but sadly no one approach us. But i am thankful for jenny for keeping our room clean and provide our request, hope we will back again soon

We’ve been booking this hotel ever since and my kids love this hotel. However, this time around we had a terrible experience upon checking in. We are a family of 5 (2 adults and 3 kids) but my eldest is already considered an adult because of his age which is understandable to any hotel policy. We booked a premium deluxe room which is the biggest in this hotel with 1 double bed and 1 single (same as what we’d booked before). What we don’t like is what happened with us upon checking in, they said my son is considered an adult they insisted on us getting another room which is unreasonable for us since hello??! A 10 year old kid will stay by himself in the room OR separate us family??! The room we booked can occupy 3 ADULTS to technically speaking this should be allowed. We also informed that we are WILLING TO PAY EXTRA for our 2 kids - and by the way they have an option for this; a rate for extra kid/child. Still they insisted on the another room. We had to wait for hours to confirm if what we want can happen. The manager (name:Charizze) is not willing to meet us half way. In the end we paid for 3 ADDITIONAL ADULTS!! Talk about a ripped off when it should just be 2 extra kids. Also our request for airpot transfer upon arrival was denied due to the same reason of not getting another room. Really terrible customer service (reservations supervisor: Bea Race) This will be our last stay in Hennan Prime. Sad to say they have a TERRIBLE FRONT DESK CUSTOMER SERVICES. Hennan you need to train your managers well.

My wife and I were very impressed by the friendliness and professionalism of the hotel staff. They greeted us with smiles and salutations from day one to our very last day. They were very responsive to our questions and requests.

Banana Bay was a good place to stay in Boracay. It offers good value for money and is situated at Bulabog Beach which is the opposite side of the famous white beach. Upon arrival, we immediately loved the vibe of the area as it was quiet and very different from the more crowded area of the white beach. Hotel was clean and all the staff were nice and polite. Its about 5 to 10min walk from D'Mall in which you have access to restaurants and shops in Boracay. The free breakfast included was plated but was consistently good. A portion of the menu changed daily which was good and offered various options. It was less crowded in the hotel and in the area which gave that peaceful and quiet vibe. You can often have the pool to yourself as well as the dining and cafe area. One thing they lacked is a phone that gave access to the front desk. If you needed something, you had to call them via mobile or through viber. Water supply was consistent plus the hot and cold in the bathroom worked like a gem which added to the overall good experience. Would recommend Banana Bay especially to people who are used to staying at the white beach area.