Iberostar Selection Diar El Andalous

Such a lovely hotel. Service was great. Our housekeeper Rahma was so friendly and lovely. Alarm at the restaurant made sure we had a great vegan selection of food. And Mohamed at the Star prestige bar was so attentive. Such kind people. Only negatives were the beds were quite hard and so an achey back in the morning. Sad the horses used for animal tourism are very thin and not cared well enough for the work. Bad feet, teeth and very skinny. Tourists need to boycott animal tourism and so no demand no supply. Very sad to hear Tunisia have a government programme from April 20th to shoot stray dogs. Tourists need to make our feelings known.

We had such a great time at this hotel! The place itself is lovely, and the staff were super friendly – always checking in to make sure everything was just right for us. The bar staff were also amazing and made sure we always had a drink in hand, which was a nice touch. We stayed in the Star Prestige rooms and they were gorgeous – really clean, big comfy beds, and every time the room was cleaned, they left a nice selection of drinks, fruit, and nuts. We spent a couple of days up on the Star Prestige terrace too, and it was so peaceful. The staff up there were brilliant – really attentive and made us feel totally looked after. Would definitely recommend and would love to come back!

I can only rate this establishment 2 stars as the first things to greet us upon check in were 2 live cockroaches in our room The concierge was the most helpful person who first killed them and then went to find a cleaner for us..we went to reception to report it, expecting to be moved but were told by the manager "what do you expect when this is Africa" - and only after my husband expressed his disdain with that comment was any action done - mind you we were only offered a clean as they insisted there were no other rooms we could be moved to. We were given a free 30 min massage which consisted of being doused in oil and the lightest touch ever..also the masseuses didn't leave the room when we were undressing which is unusual We noticed dead fleas in the shower that same evening, possibly a drainage issue 3 days later, a third cockroach is spotted and another large live insect and only then were we moved rooms - no apology given that time we noticed. In the interim, our food boxes weren't properly disposed off..we didn't want to leave a takeaway box in our room and housekeeping decided instead to leave it at the top of the stairs outside of our room for 2 days! We had paid for a Seaview junior suite and the Seaview wasn't even present It's such a shame that this was our experience as the location of the hotel is good, the beach was lovely and buffet was alright..there is a lack of choices for restaurants onsite considering they only offer half board or all inclusive stays. Also most of the staff we encountered were helpful apart from the ones mentioned above But the fact that it felt we weren't being taken seriously and the situation wasn't being acted on quickly is a concern for me on the general hygiene standards of the hotel And now we're trying to get some compensation but the hotel manager is ignoring emails so sorry can't recommend this one!

We have enjoyed a wonderful stay at this hotel. The rooms are spotless, the pool areas are lovely and the staff are wonderful. The food was amazing. A big thanks in particular to Henda, who was so kind to my children, and made them rose petal swans every! would highly recommend this hotel

All the staff are so friendly! Special thanks to Rawdha for her lovely service and all her help! The food and drink selection/variety is great for all, and we loved the different entertainment too! Thank you for making our stay amazing (thanks to Mohamed too for service and Aladin for quad bikes!)