Guest User
August 10, 2021
We had booked for 3 nights. The reception staff are really big thieves. When our friend who was already there had booked for us no problem they collected the money. A young girl who collected the money instead of counting if the account is good in front of us, she hides behind takes 100 dirham and puts it in her pocket. Unfortunately for her, my friend had joined her and surprised her blatantly. Once arrived there, very tired from the road and with a baby on her arm, this young lady took 1 hour to check in, But always one but my husband had forgotten his identity card presented him with his license, with family record book and me ID, that wasn't enough she didn't want to find a solution. In short, we asked for a full refund, once again 1 hour to get the refund and wanted to do the same thing again by taking 100dirham. In the end, with a crying baby, we left for another hotel that was better off and above all more welcoming and not a thief!!!! I do not recommend this hotel!!
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