To put it bluntly, the reason for the low score is because the whole check-in process was not very pleasant. The management's management is chaotic, communication is not in place, and safety is not guaranteed. 1. Before I checked in that day, I received a customer service call from Qunar, saying that the hotel said that our backend canceled the hotel reservation. But before this, the hotel never contacted us. 2. It was shown that check-in was available at three o'clock that day, but when we arrived after five o'clock, the room we opened was not cleaned, and the kettle inside was still hot, indicating that the previous customer had not left long ago. 3. After numerous phone calls, we were made to wait for nearly 50 minutes before the aunt took us to a new room. Subsequently, we were given a 20% discount on the room rate and delayed check-out by three o'clock. We accepted and stated that we would check out on time at 12 o'clock. As a result, around 11:20 the next morning, the hotel housekeeper suddenly came to open the door. Fortunately, we locked the door from the inside and didn't come in. But it was really scary. The above are the problems that occurred during the hotel check-in process. The statement is not for other reasons, but in the hope that the hotel can make improvements in the future. This really left a very bad impression on the overall stay. But objectively speaking, the overall room decoration, facilities and equipment are satisfactory. The transportation is convenient and the room is quiet. The apartment-style room is suitable for families and friends to travel. It is also fully equipped and can cook. There is also a sofa bed inside, which is suitable for bringing children. In Anji, where water prices are high during the summer, their prices are very affordable and the location is very convenient. Regardless of the problems that occurred, I would still choose to stay here. But the premise is that the hotel's management and security have been improved and improved.
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