Huabo Resort Hotel

The TV set-top box in the room was broken. There was no tea or coffee in the room, only two bottles of mineral water. The telephone line in the room was not connected to any communication equipment.

We stayed overnight in Anshun during transit. The hotel was very nice. This hotel receives tour groups every day, and it is really crowded. Having breakfast gave me a feeling of Spring Festival travel. It is recommended not to go too early. Basically, you can have breakfast comfortably at 7:30.

As soon as I checked in, I gave a souvenir to Ctrip and told me that breakfast ended relatively early, so I could go and show my room card while the restaurant waiter would pack breakfast for Ctrip members. The children loved the dolls given and the biscuits were also good.

Online reviews almost made me give up booking this hotel. The hotel is not new and is a bit old, but it is clean and orderly. When I arrived at the front desk, I was given a very cute baby. My child was very happy. The breakfast was not as good as that of high-star hotels. The breakfast was full and delicious, and we were given a separate seat as a Ctrip member. This hotel completely made me feel that they treat Ctrip guests differently and they are very attentive. It is particularly worth mentioning that the hotel has a garden barbecue and the environment Very good, I enjoy drinking a small beer in the gentle breeze in Guizhou! The most delicious thing they have is the grilled mutton skewers, 4 yuan a skewer, good quality and low price! I will recommend this hotel to my family and friends

It was my first time to travel to Guizhou with my family. The hotel I stayed in had quite ethnic characteristics. Both the lobby and the rooms were more experienced than other mid-range hotels. Because it was my first time here and I was not very familiar with the road conditions and other surrounding areas. Tourist attractions, special thanks to Manager Wang at the front desk who patiently introduced us to the attractions😁, and gave us a small gift when we left the hotel🎁, thank you very much🙏, I will do it again next time I have the opportunity to come to Guizhou Stay at this hotel again

Not recommended to stay, the hotel is in a remote location. 1. Network: There is no separate WIFI in the hotel room, the network speed is extremely slow, and the WIFI signal in the hotel room is unstable. 2. Odor: The room is old and smells musty, the carpet is dirty and smells bad, the room has a strong smoke smell, and the smell of sewers overflows. 3. Internal sound insulation: poor sound insulation of walls, poor sound insulation of doors and windows, and adjacent to the main road, with loud car noise 4. Configuration: The equipment is not displayed according to Ctrip. There are no disposable razors, shower caps, etc., and the disposable slippers are dirty. 5. Bathing; the facilities are old and the hygiene is worrying. There is no cold water after 22 o'clock in the evening. The repair has not been solved. 6. Front desk: The front desk has a bad attitude. 7. Breakfast: sour yogurt, fried eggs, and other simple meals 8. Takeaway is not within the delivery scope. In short, the accommodation experience is poor, the hygiene is worrying, and the service attitude is bad. It is recommended not to be deceived by Ctrip's ratings.

The hotel wants to use one day's room rate to prevent me from leaving negative reviews. What are you thinking? During breakfast, we competed for seats with a large number of group passengers, and there were no special seats for Ctrip at all. The food is the same as the team meal, with the addition of a carton of milk and a poached egg, and there is no unlimited refills for Ctrip customers. This is the first time I encountered a resort hotel that collects meals at 8 o'clock. Just a welcome fruit. The front desk said that the guest room was the new couple's first day at work and promised to provide it immediately. Five hours later, I complained through Ctrip, and the manager said that all the fruits had been delivered that day, and the rest were bad. I really don’t know which one is true and which one is false. I didn’t see it delivered until I checked out the next day. The room upgraded with points had a musty smell, but it still had the same smell after changing to another one. The manager said there was nothing we could do about it due to the humid weather in the area. There were two bottles of water in the room, one of which had been opened and drunk. If the team receives too many customers, they can freely increase the price on Ctrip by two or three times. This can be regarded as special care for Ctrip customers. During the whole process, no one from the top to the bottom of the hotel said a word of apology, and everything was done as a matter of course. It’s not like the team has gotten used to it after receiving too many calls. Fortunately, with Ctrip, I finally have a place to reason and compensate. Waiting for the store owner to give his opinion. Hotel reply: 1. Ctrip has communicated with us from the beginning to see if we can give you a free room. Our hotel has always told Ctrip that we refuse to give you a free room! 2. We have Ctrip special seats to avoid crowding and no seats. We have a round table for 10 people but you told us that you want to sit at a table alone! We cannot meet such a request. 3. We have never told Ctrip that we have free fruits. The gifts are exclusive to our hotel for Ctrip guests, but they are not necessarily fruits. You have received our snacks and ethnic puppet dolls, and you have to refuse them time and time again. 4. The hotel has never had half of the mineral water in the five years since it opened. At that time, we requested monitoring to dispel your doubts, but you did not allow us to monitor the situation for you! 5. We will always maintain a respectful and enthusiastic attitude towards our guests, but we can only say sorry! 6. We have never told you not to leave negative reviews, and the platform has been discussing with us whether we can give you free room fees. You will continue to hold the platform accountable. I want to tell you loudly that I was the first person after Ctrip called our store. Tell Ctrip that we refuse compensation and mediation! 7. We understand many reasons why we are open to do business, but for customers like you, we will never tolerate what you do in front of the platform! I wish you all the best! This is also the first time our hotel has responded to a guest like this! After reading your previous replies to others’ negative reviews, I knew you would reply to me in the same way with lies, and finally the wait came. You are just talking nonsense, but I have evidence, and I will know it by comparing it. 1. If you have never mentioned room charges in exchange for good reviews, then there is no need for Ctrip to tell me that room charges should be exchanged for good reviews of your hotel. 2. I booked two rooms. Am I the only one having breakfast? (Look at the attached picture) With a restaurant like yours, how dare I mention one person per table? What about my friends? My level of lying needs to be improved 😂 3. The welcome fruit was bought with points when I placed the order. It was not given by you, it was owed to me by you. 4. I called to report the water, but a waiter came later and changed the water and left. With so many conversations you mentioned later, does your hotel already provide *** services? 5. You don’t need to tell me loudly, it’s reasonable but don’t speak loudly. I admit that it was Ctrip that said sorry to me from the beginning to the end, saying that I had been wronged and had a bad experience, and it also paid Ctrip's responsibilities in advance. You have always refused Ctrip's suggestion to communicate with me on the phone to apologize. This matter is not over yet. Hotel reply: The hotel did not ask you to give you a good review. When you said there was a problem with the room during your stay, they changed your room. Then you went to the front desk and asked the service staff to refund your points. The front desk staff told you that it was okay. You can contact Ctrip to refund it. . You come down to the front desk again and again to ask the waiter to give you a doll. The staff tells you that your room has been delivered to you. Then your colleagues from the next shift come to work and you arrive at around 9pm, and they also inform you that your room has been delivered and has not been given to you. Later, around 10pm, it appeared that the water in your room had been drunk (checked in at 5pm and found out at 10pm that the water had been drunk). Then around 11pm, our hotel received a call from Ctrip saying that you had complained and asked us to waive the room fee. The hotel informed Ctrip at that time that if you want to check out, the hotel can cancel your room for free without charging any fees. I believe Ctrip also informed you and then there was no reply. Ctrip reserved seats for the convenience of Ctrip guests, which the hotel took the initiative to do for the guests. When you went to the restaurant to eat, there was a seat. It was not that there was no seat. You asked for a table by yourself, which was really unsatisfactory. Moreover, you kept asking the hotel to give you free room charge. The hotel did not agree. Later, you informed Ctrip to complain to the receptionist who was working that day. Your waiter will receive you seriously and politely. We will wait for your processing and hope you are satisfied. The above is the entire conversation record between me and the hotel when I made another room reservation. For some reason, the hotel deleted all his inconsistent and dishonest replies. So I can only reproduce them all here. The doll (picture attached) was given to our children to play with when we checked in. Why did I come to the front desk to ask for it again and again? Could it be that the surveillance system in your lobby was broken that day? In today's society that values ​​integrity and builds credibility, I am really convinced that there is still such a dishonest and shameless hotel. If you have the guts to say it, don’t delete your reply and let Ctrip’s guests see your performance. Waiting for your "high level" reply!

Truly embody Ctrip’s VIP image! The beauty service at the front desk is great!

The waiters and the front desk lady provided good service. The room was clean and tidy. It was comfortable to sleep in and not noisy. The restaurant was clean and tidy. I felt good when I walked in. The breakfast was good and there was a lot to eat.