Leonardo Hotel Antwerp the Plaza Reviews

Room was clean and comfortable bed.Free coffee and tea in the room.

Good Hotel. Close to a Metro Station. Also you can walk to the old town in just 20min. I would come back😊

Dear Trip.com Customer Support, I am writing to express my profound dissatisfaction with the recent hotel stay I booked through your platform at the Leonardo Hotel Antwerp the Plaza (Booking No. ***********, PIN ****). I checked into the hotel around 10:10 PM on September 15th, 2024, and what I encountered was nothing short of shocking. I feel compelled to share the details of my experience, as I have never seen such poor conditions in any hotel I’ve stayed at, and I believe this establishment should not be listed on Trip.com. Upon entering the room, I found the following appalling issues: Cleanliness: The room was filthy, with a disgusting amount of hair scattered everywhere, including on the bed. The toilet was visibly dirty, with urine stains on the seat. Hygiene Standards: There were no slippers available in the room, a basic amenity even in low-budget hotels. Overall Condition: The general state of the room was unacceptable. The cleanliness and hygiene levels were far below any reasonable standard. I have stayed in a wide range of hotels globally, from budget accommodations to luxury brands like the Four Seasons Istanbul and Ritz Carlton. Even in my worst experiences, I have never encountered such a disgraceful level of cleanliness and hygiene. The money spent on this hotel would have been better donated to charity. I was so horrified by the condition of the room that I genuinely considered sleeping in the rental car instead of staying in the hotel. Furthermore, since we checked in very late, and I am traveling with my team from my company, there was no time left to modify our reservation or find alternative accommodations. We have an early departure scheduled at 6:30 AM, making the situation even more frustrating. My experience with Trip.com has always been positive until now, but this situation has severely impacted my trust in your service. I strongly urge you to review the quality of the hotels listed on your platform and take immediate action to remove this property from your listings. I expect a full refund for this booking, and I sincerely hope that Trip.com will investigate and ensure that such situations are avoided for future customers. Thank you for your attention to this matter. I look forward to a prompt response.

Great price, the 3 stories house is great for a group of friends to share and hang out.

Beautiful room, the bathroom however needs to be renovated. Excellent service by employees.

Check-in was very quick and efficient. Room was very classy, beautiful and well appointed. Very happy that i was there.

Second time this year staying at this Hotel. Clean & friendly. Very spacious and clean rooms. Hotel is close to our relatives

Nice hotel , recommended .

Nothing major the staff were ok not very helpful but it was fine

The room is very big, which is rare in Europe. Compared with the ordinary 18-20 square meters, it is like heaven. However, the facilities are a bit old. The private parking lot is underground. You need to go to the front desk to let them open the door. The underground garage is very small.

Wonderful hotel with a nice hotel chic atmosphere! Friendly staff and a good location in relation to the center and central station!

Great hotel, but the cleaning is very poor. They come by every time at a time when you are often in the room and then do not clean anything. They also refill the coffee/sugar/creamer poorly and you have to ask for this every time if you stay longer. It is best to park nearby, since it is quite expensive to park there. You can easily stop in front of the hotel to load and unload stuff.

Very friendly staff, we preferred a bath to a shower and that was arranged very quickly. Hotel was very clean!

The location is a bit remote, but the price/performance ratio is very high, the breakfast is good, the service is thoughtful, the room is large, and the stay is quite comfortable