Romazzino, A Belmond Hotel, Costa Smeralda

We have been staying in this hotel for 20 years and the last two years the management is awful. This year one of the rooms that was given to us was below the public toilet. Which was never addressed and they told us there is nothing we can do. General manager was not helpful either. Concierge team cannot fulfil the аneeds in timely manner as well (taxi, bringing water, etc)

The hotel is run down and rips you off at every chance they get. 38 euros for a watermelon juice in the beach 90 euros for a rubber boat to take you 50 meters to your boat for a day trip charging for non motorised toys on the beach. There virtually no restaurants at dinner copy for one over priced average fine diner so you’re forced to pay 100 euros to go into town to eat. The rooms apparently renovated but basically a coat of paint. Noisy old aircon dated bathrooms cheap linens etc etc we paid 3300 euro for a suite that was about 3 star. Hotel is dead at night as they have no restaurants expect one. I complained about being ripped off 90 euros for a ride to my boat and didn’t even get a response. No staff remembered our names the taxi service was disorganised and we got ripped off one night being charged 300 euro for a round trip into town.

Spectacular views, beautiful beach and sublime service. The old rooms are a dated, but have some Sardinian touches. The new rooms are modern and luxurious, but could be anywhere in the world.

A most beautiful setting with wonderful beach with beach view, beach setup and beach service. For a vey expensive ($3,400 and up per night) and alleged five star hotel , We found the f and b and its’s service to be mediocre. We were also disappointed in maid service that did a mediocre service (given the price ) and actually forgot to give us turndown services two nights (out of 4). Although the concierges are very polite and try to be helpful, their coordination for drivers was less than dependable. We also were disappointed with the concierge desk whom arranged for a boat cruise for us one day. The boat was less than clean, had no swim stuff (noodles, floats etc) and a captain whom did not speak English, despite assurances from the concierge that he would. Additionally, the hotel packed us a picnic lunch for the boat (5 hours) which was delivered with no ice or refrigeration (also no fridge on boat) and not nicely packaged but thrown in to boxes. We have stayed at other five star hotels in Italy and France where the bad and mediocre service described above does not occur. Belmond Hotels only starting managing this property in 2024. Perhaps they need more time to raise the service standards that Belmond Hotel chain is know for.

We were deciding between the Romazzino and even pricier Hotel Cala di Volpe. After speaking with the hotel directly (we have stayed at Belmond properties prior and they were very accommodating to us as return guests) and knowing that Belmond had overtaken operations we decided to stay at Romazzino (Premium room with sea view). You will not be disappointed with the service at this hotel. The server to guest ratio at the hotel's restaurants feels like it's 2 servers for every single guest. Our room was no renovated but not super dated. We had a nice balcony, large comfortable king bed (enough pillows to open a pillow store), TV, multiple closets, large separate bathroom which is where I will recommend a renovation to include a separate shower vs. a tub with a large rain shower head and single glass pane which afforded no real space to shower in and the water spraying out everywhere. Water temperature was perfect and plenty of pressure. We opted for the half board which allowed us to eat at the beachside grill restaurant for lunch, and the upstairs restaurant hotel side for breakfast and dinner. I thought half board was good since some days we would get out early for activities and be back for dinner while others we would be present for lunch and out for dinner. My wife and I enjoyed all the grilled snapper and freshly made pizzas. Breakfast on half board you chose from freshly made options and could enjoy the buffet as well. The service on the beach was excellent, servers come by during the day with small snacks to cool you off, you just have to flag down a waiter to ask for drinks/snacks. They literally came over and raked the beach in front of us as well (we didn't ask, they were just cleaning during downtime). On resort water activities are booked through the concierge for yacht charters and the on-site crew at the dock for watersports. I booked a yacht charter through the concierge and they were extremely helpful and I had received a negotiated rate at one vendor better than I could find myself. We didn't really use the pools since we came here for the coast, but they looked nice, were not freezing, and usually had only a couple of people by them. We also didn't enter the kids club as we went just as a couple without a young child. We also didn't use the gym which looked brand new since we went on a bunch of hikes around the area (highly recommend you hike to the beaches nearby). Separately from this specific hotel, I will say that Sardinia in the summer is very expensive at the restaurants, taxis (from the hotel to dinner expect 50-70 euros each way depending where you go, they take a credit card and are all large air conditioned Mercedes vans), shop purchases (high end retail). Mixed cocktails at Romazzino expect 40 euros each (it would be nice if this were a more reasonable 25 per drink), Cala di Volpe were actually cheaper at about 30 euros each (still expensive), beer and wine is a normal charge. The staff and

We had an amazing stay at this magical and authentic luxury Sardinian property. The accommodations, staff and service are unbeatable. The grounds, landscaping, beach, and views are absolutely unbeatable in Sardinia. This place is a 10!