Four Points Flex by Sheraton Osaka Umeda

Good service and very fast check in procedure. It provided tasty breakfast so that I don't need to worry about it. The guest room is clean and tidy and some minor problem was fixed very quickly by the staff.

Positive: Excellent location! Loved the area with fantastic food options (Blue Bottle, ramen, Sambangai food court) and plenty to do. Fun this area. Negative: Housekeeping needs improvement. We requested cleaning via the door sign, but were woken by a 9:00 AM knock (after late arrival). No cleaning occurred later despite requesting it. When raised, reception cited eco-policy rudely, offering no solutions for smelly trash (like bags or disposal info) or towel replacement. Requesting service shouldn't mean inflexible timing or refusal to address basic needs. Key Issues: 1. Inflexible cleaning timing after request. 2. No follow-up after missed cleaning. 3. Rude reception, no practical solutions offered. 4. Basic amenities (trash/towels) not addressed under "eco" policy.

Very convenient location, walking about 5 mins to the train station which can easily take you to Kyoto or other places in Osaka. A lot of eateries around the hotel, convibient store across the street and a few hair salons just at the opposite side of the same block.

Comfortable bed with 2 pillow, excellent location with a lot of food and shopping shop, super near bus station to airport

Checked in 19 and out 24 Jan. It's a typical Japan hotel with small room size. Despite the size, and window with no view, it's well equipped. Room is cleaned only after 3 days and not daily room cleaning service. I'm ok with this but I asked for changed towels from reception on 3rd day with no room service. Location is convenient and walking distance to Yodoyobashi and the airport limousine bus station (very important); around 10 mins. Yayoi, Japanese restaurant, provides breakfast set menu with limited items on buffet style. Not fantastic but simple break fast staple. Family Mart is across the street. Water dispenser is outside the room. Drip coffee is provided and I enjoyed. Reception personnel could speak English and easy communication. Happy and will stay again! Oh. This hotel has air conditioning, unlike some hotels where air conditioning was turned off winter season.

Nice Japsnese style hotel eith all usual amenities, quiet on high floors, in the side street, walking distance from Osaka/Umeda station where buses from Kansai arrive, although a little difficult with gps signal getting confused because of high rise, but manageable. Very clean and pleasant ambient decoration.