Fairmont Baku - Flame Towers

From the start to the end the service was impeccable. The staff done everything to make our stay memorable. We had a suite room this was a size of a 2 bed apartment, the view was spectacular. The hotel is in great location to see modern Baku and is around 15 min drive from old town. We were disappointed with spread available for the breakfast and dinner, from such a well known hotel.

Iconic place in Baku. A bit out from the old city

Beautiful building, but there are many things to improve. "+" 1. Very beautiful view from the seaview room, you can see the whole city 2. Personnel is polite and helpful 3. Not so far from the center, nice area around, easy to get by taxi 4. The room is spacious and clean, with nice bathroom. 5. In room dining is good. "-" 1. I booked this hotel knowing Fairmont from other countries (stayed there) and the level here is down. 2. If you call and ask something, not very fast response. Ihad to wait very long for help with luggage at check out. 3. The price is expensive for the level you get. 4. The spa area which for me was important was old, needs modernisation. Sauna wood is dangerously falling apart, the jacuzzi in the pool have handles that are moving a lot, almost detached, stain in the pool is not cleaned. There is no supervision in the pool, some people enter without shower. 5. I booked for the sun and external pool, but its down in between the buildings, so no sun after lunch and its very windy. Overall the hotel is good, but many things that ruin the impression.

The room was very hot even though AC was on, we told them but was not fixed.

This hotel is so spectacular! A work of art!! Love the service and great views from room too.

luxury hotel with amazing outdoor swimming pool and good location, about 8-10 min from city center by car