The Kasih Villas & Spa

I'm was surprised for the cost and does not correspond to service

Have a great and comfortable stay at The Kasih Villas. The private pool is fantastic especially during the hot weather.

To be honest, the villa is well equipped, spacious, clean, and has a nice pool with a nice seating. Though, if you have any fears towards insects and lizards and random animal noises (inside your room, even below your bed), then this is not the right place for you. On the first night, my children were sleeping in the room upstairs, and found plenty of lizards playing on the wall and in the bath tub. They heard random screaming insect noises at night, and were very scared. They left their room and came to ours, and it was difficult to sleep as we were basically on top of each other (we were 5). This caused us to not sleep overnight, which made the next day difficult. The next morning, we spoke to the manager, and he was very respectful. We requested another room, though it was fully booked. They added two extra beds in our room, and they compensated us with free dinner at their restaurant. Speaking of their restaurant, they had some of the worst service I’ve ever experienced in a breakfast. We got to the restaurant at 10:45 am, and ordered at around 11. We received the food and meals at around 12:30 pm. After nearly an hour of waiting for the food, they then informed us that they were extra charge for extra meals ordered, meaning that they did not even start making the food. In their menu, it lists that each order comes with a fruit plate, a bread basket, and fresh juice. We requested the fruit plates and bread baskets multiple times, which should be served automatically, before the food, but they were served after the food by around 20 minutes. The fresh juices had absolutely no flavor, and all tasted like water. The pineapple juice for example, tasted nothing like pineapple, and had no flavor. This whole breakfast wasted around 2 hours of our day, as well as all of us being extremely tired from the night before. Overall, the staff are very respectful, though the restaurant and villa standards were below my expectations.

We stayed here at the begining of a 2 week trip to Bali and was the first accommodation we stayed in and we were not disappointed!! We had the 2 bedroom villa with breakfast included, the accommodation was outstanding. Huge beds, separate bathroom for each bedroom with shower and bath all finished to a high standard. The pool was a massive bonus in the hot weather and there was a separate lounge and kitchen area to relax in after a hard day at the beach!!! The staff could not do enough for us, arranging local taxis, making sure we had everything we needed in the villa and being extremely attentive. There was some work taking place on the coffee shop/bar area whilst we were there however this did not cause any disruption to drink or food service, the staff made sure of that! Beautiful villas that are within walking distance to the beach and shopping area but far enough away to escape from it all in paradise.

I stayed at the Villas for my 50th Birthday.  Before our arrival my husband contacted them and you can purchase a number of decorations for the room, I saw the email and advised my husband not to as we were out and I would not get full enjoyment.  However, what would have been nice if the staff acknowledged it was my birthday and said HAPPY BIRTHDAY at least. I have never stayed anywhere in my life and my birthday ignored.  I told all the staff on the day they said nothing just looked at me as if I was mad.  So that was very disappointing.  On a good note, the Villa is nice just as the picture and clean, however there are a few things that they cannot control.  It close to a river so waking up to RAT droppings in the kitchen and living area of villa was not nice.  Also stray cats coming as my husband has allergies, we could no longer use the outdoor area as soon as he sat on sofa he itched and sneezed so we knew cat had been in during the day. We mentioned to staff to be greeted with a smile.  The staff are so nice and friendly and they smile but sometimes things need sorting a smile is not enough.  We went HB DO NOT go HB the menu is limited we asked 3 times if we could choose something from the room service menu as we eaten everything from HB and it was getting boring, we were met with NO. One morning I saw a gentleman at reception I never seen before I asked him and explained, he said no problem and we could order from the other menu why did its take 3 times asking for this. Overall, the Villas are nice and they did help me sort out my transfer as I did not get an email. I always go away for my birthday and have had better birthday experiences in other places.  Outside of the Villas we went out to restaurants and tours and they made my birthday special. Villa easy walking distance to shops and beach and places to eat

Fantastic staff, great accommodation. We loved having our own swimming pool. The room was beautiful, well furnished.