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9.4/10
Amazing
GGuest UserThe staff at the hotel were very friendly and helpful. Great service from everyone we dealt with right from the front desk to the cleaning staff to the lady who brought us breakfast every morning. The day started with an excellent breakfast serviced right in our room which was a nice touch.
My only complaint was having to pay for parking. I was aware of these ahead of time but given the cost of the room, it really should have included the parking.
GGuest UserAfter 10 days i still did not receive my bill.they charged me without sending bill and when i contacted them they said we sent it and we can not send it anymore.i told them i did not receieve but they insist we can not send bill again.one time bill ,funny.it seems ehen they send bill it will be gone from their database.zero for customer service in canada
SSpontaneoustouristThe hotel looks like a fancy mountain lodge. Everything was very clean and the room was incredibly spacious. 15 minute walk to the incline railway down to the falls. Excellent on site restaurant.
JJawhara NamirWe had a wonderful stay. To me Hilton is one of the best hotels in Niagara falls Ontario. The view was absolutely stunning. We truly appreciated the hospitality and excellent service. Overall, I would rate the stay 9/10. It would have been a perfect if breakfast had been included.
MM220415****Facilities: The hotel is quite old. There are many restaurants around. The hotel is connected to the water park. It can be played with children. But it is similar to the water park in the big city in China.
Hygienic: The room is very clean, but the water in the water park is not very clean
Environment: The hotel is old. Parking is charged. There are many restaurants around but parking is more difficult. The hotel room is particularly poorly soundproofed. There is a stupid person in the middle of the night. It is very noisy to shovel snow outside, but what kind of bicycles do you need at this price?
Service: Basically no service, luggage can not be stored, but! For this price, don't ask for any bicycles.
GGuest UserVery nice hotel! I originally booked a Queen-size waterfall view suite, but when I arrived the room wasn’t ready, so they kindly upgraded me to a King corner suite. I would definitely consider booking the King again if I return. The view was absolutely stunning—you can see both the US and Canadian falls, and it’s perfect for watching fireworks. The hotel is also very close to the casino, the WEGO bus, and plenty of dining options.
The facilities were excellent. The room had everything you might need: plenty of bottled water, tea, coffee, a mini-fridge, and other essentials for a comfortable stay. The shower was a bit on the small side and the water pressure could have been stronger, but since this was the penthouse, I somewhat expected that. Overall, the room was very clean, the location was convenient, and the experience was wonderful.
GGuest UserThe hotel is right in front of Clifton Hill and you can walk to Niagara in just 8 minutes. The American side is close. The water pressure is not well controlled and the water splashes out of the bathtub. I thought it would be noisy because Clifton Hill was nearby, but I can't hear you in the room.
GGuest UserThe receptionist was not very welcoming. We got a room we did not request. She just talked and kind of raised her tone to point out why we were not getting the room we selected. She didn’t like the fact we questioned it. I’m pretty sure she then picked the worse room in the hotel for us.
Room is marginally clean, we immediately checked for bed bugs.
You can’t access the pool without staff. Weird. Hotel key should get you anywhere guests are allowed.
Walls are dated, floors are updated.
Not the best. I try her hotels are better at this price point.
GGuest UserThe front desk staff are very friendly, the hotel facilities meet the requirements for tourism and leisure, and the location is excellent. There are shuttle buses at the door to various attractions in the Niagara Falls area, and it also provides direct access to the bus station connecting to downtown Toronto, making it an ideal choice for your travel itinerary.
GGuest UserThe room was bigger than expected, the beds were OK, pillows a bit lumpy but didn’t make sleep impossible. The motel is close to Clifton Hill and all the attractions they offer, easily walkable area. The indoor pool was a nice addition (but would be better if a couple degrees warmer for us older folks!) Fridge/microwave would be nice but not the end of the world. Ice readily available at the check in desk. Overall good value for what we paid, would stay there again