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Posted on Aug 20, 2026|Superior Family Room
Guest UserWe recently stayed here as a family of four and found the superior room much smaller than expected. It felt quite cramped for a family, and the bathroom was also very small.
The hotel is quite expensive for what it offers. The regular price is around £230 per night, which I don't think is good value. I booked it on a deal for £170, but even at that price, it still felt overpriced.
Another disappointment was the air conditioning. Even when set to the lowest temperature (16°C), the room never became properly cold. On top of that, we were constantly disturbed by heavy footsteps from the room above, waking us up every couple of hours around 12am, 2am, 4am, and 6am, making it difficult to get a good night's sleep. No fridge at the same time which other hotels cheaper have.
We also had an issue with the toilet, which wouldn’t flush throughout our stay. This was a major inconvenience and should have been fixed promptly.
On the positive side, the front desk staff were friendly, welcoming, and helpful throughout our stay. The swimming pool was also clean and well maintained.
Overall, while the service and pool were good, the small room, tiny bathroom, ineffective air conditioning, noise issues, and high price made the stay disappointing.
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Price per night from:MYR 227
Posted on Jun 25, 2026
Guest UserUpon checking in was told breakfast is till 10 am
Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all.
Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced.
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Price per night from:MYR 292
Posted on Oct 18, 2020
Guest User
I had the pleasure of staying here in October 2020. John and Christine did everything possible to keep us all safe from Covid but still maintained a house party atmosphere. The rooms may not be modern but they are spotlessly clean and the food was lovely and there was plenty of it. Our tutor was Sharon Hurst who was fun and inspiring and ensured everyone had a great time. I will definitely visit again
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Price per night from:MYR 201
Posted on Aug 9, 2026|Single Room
Kako RiderI'm giving 5 stars based on the staff's behavior and the cleanliness of the room.
The staff were amazing, friendly, and helpful. My room was clean, as was the bathroom, the bed, and the room in general.
I'm not the type of person who wastes time checking under the bed, behind the bedside table, or the TV.
The room was clean, period.
People often complain that the hotel is old, but you get what you pay for. It's not a 5-star hotel, otherwise I would pay much more for the room.
My only complaint is about the guests. Some people don't know how to behave in a hotel and still think they're at home.
The rooms aren't soundproof, and everyone notices this when they hear someone talking loudly in the next room.
That being said, people should be more respectful and not behave as if they were at home.
It's not the hotel's fault, but the lack of respect people have for each other. I had no problems in my room. Some guests shouted, spoke loudly, or banged on doors, which, thankfully, didn't happen every day. But, should any problem arise, my rating would be based on how the staff handled the issue, not on the problem itself, since problems happen in any hotel, even the most expensive ones.
Definitely I will go back and I bet they still remember me 😊
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Price per night from:MYR 183
Posted on Jul 30, 2026|Standard Twin Room
Guest UserThe location is great, just a ten min walk from the beach, or a five min walk to get a ten min bus to Boscombe or Bournemouth (although these only go every half hour, seem to always be late and stop running by 6.30pm so plan carefully, or take a stress free taxi ride instead - just £6 to Boscombe).
The hotel is clean and tidy, but the reception staff I met were sullen and unhappy to help, the beds we had were awful (feel every spring, I padded it with two quilts to be able to sleep, luckily it was very hot so we didn’t need them) and unfortunately our window was broken so I couldn’t shut the noise of people entering/leaving the hotel directly below the window out. However, the man sent to try to fix the window was extremely polite and helpful, and respectful of my request to be really quiet and softly spoken around my autistic son who was trying to get to sleep. And he fixed the window.
Luckily we were only staying for one night, so despite the painful bed, I would come back for another cheap, brief stay.
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Price per night from:MYR 147
Posted on Aug 13, 2026|Standard Room
Guest UserNo Hot water to shower and wash
The door to the shower room was stuck
No toilet paper holder
The pillows were not of good quality flat and not supportive
There was a fan in the room however it was not powerful and couldn’t feel any cool air even close up
The reception and bar staff were amazing
Slow in topping up breakfast buffet
Would like to be compensated for not having hot water
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Price per night from:MYR 210
Posted on Jul 10, 2026
Guest UserRoom was ok, couldn’t fault it, there was an inroom kitchen with microwave, fridge freezer, sink, plates cups cutlery, for the price it’s actually decent value, breakfast available, it’s not Dubai, it’s bournemouth, not far off the beach like a 10 min walk. Room was very spacious, digital tv, ac works (very cold under the correct settings), car was parked right outside my room, smoking outside the room, it was actually a decent place to stay for £100,
if you want posh standard, go pay £300 for h!ltons. Bed was comfy as my misses had to drag me out for breakfast.
Pool was under construction so hopefully that gets sorted soon
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Price per night from:MYR 175
Posted on May 3, 2026
Guest User
Only stayed 1 night because visiting relatives for a birthday party.
Since my last visit there has been a transformation in the quality of the rooms.
The receptionist ( a Hungarian lady ) was exceptionally kind in dealing with our requests.
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Price per night from:MYR 162
Posted on Jul 25, 2026|Double Room With Sea View
Guest User
I had read the reviews so I was not expecting much. All the staff appear to work really hard. Unfortunately, the hotel itself is really grubby and in much need of new carpets, redecoration and maintenance. (Sorry you maintenance guys, it might be a case of not enough hours in a day). Its NOT good enough to say ”there is only one pump” when no water comes out of the shower and then its brown for several minutes! I believe the pool is a new addition but why let the weeds grow up around it? The room was disappointing, my clothes hangers kept falling out of the holes and my clothes were then laying in the bottom of the wardrobe. I requested some hangers from reception, but no hangers existed? It was recommended that I book a table for dinner, I opted for 7pm and the steak. Forty minutes later it was still being chased up! Chatting around the pool it appears two people can stay for £80 per night but I was charged £133 with breakfast. Breakfast was buffet style and barely warm. I visited the hotels in the group and they are by far better. I will not recommend this hotel or stay again!
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Price per night from:MYR 183
Posted on Apr 18, 2026|Standard Twin Room
simoooon01Big room and accessible bathroom there is a very retro lovely charm here which is like of timeless but not in a bad way . The Internet was very good as were the facilities in the room . The only thing I would say was the bar soft drink was relatively expensive but it was just that you tasteless like it had been watered down too much
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Price per night from:MYR 162