Casp Green House

this is a hostel with rooms, the keys are picked up at another location without going out to meet the guest

This is a hostel. Not a hotel. Not what I believed I booked based on what I read. The blankets had stains, blood included and was disgusting. I’m glad I only paid for two nights. Only thing good was I liked the location.

A room you don't wanna spend much time in. Der var ekstremt fugtigt i værelset og ikke gode udluftningsmuligheder. Ingen naturlig dagslys da vinduerne var ud til en skakt. Køleskab virkede ikke. Hårtørrer virkede ikke

Great location, very clean and serviced rooms. Would def stay here again.

The problem with this hotel is that the front desk is located in an other location 10 minutes away from it and the reception is open just until 4 PM. There's a number you can call for assistance ("atencion al cliente"). I called at 4:10PM because the safe in the room wasn't working; the person who answered was not very professional, he answered me that no one can take care of the guests after 4 PM and that nothing would happened, I could leave my stuff out of the safe..... I asked to resolve the problem but no one did it, not even the next day during the working hour. I wonder what can happen in case of a more serious emergency... there's no "atencion al cliente"

TOTAL NIGHTMARE EXPERIENCE! We arrived at the hotel at 1 AM, only to discover that the access code provided to unlock the door was incorrect. We immediately sent emails seeking assistance, but received no reply. There was no emergency contact number or any way to get help. The staff at the whisky bar downstairs were incredibly kind and informed us that this issue is a recurring problem at this hotel. They mentioned that guests frequently face the same issue with incorrect codes. After an hour of unsuccessful attempts to enter, my friend and I were left with no choice but to search for another room—something extremely difficult to do at 2 AM in Barcelona. Most nearby hotels were fully booked, and we ended up paying 200 euros for the only available room we could find. The next morning, we went to the hotel office to file a complaint. The staff member we spoke to confirmed that the error was on their part for providing the wrong code. Despite this, we recently received an email—six months later—from ******* informing us that the hotel refuses to take responsibility and will not refund our money. Please avoid this property at all costs! The stress, unprofessionalism, and terrible experience are not what you want during your stay in Barcelona.