Fairmont Beijing Reviews
Fairmont Beijing
8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District, Beijing, China, Beijing, ChinaView Hotel Details
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1 night
Fairmont Beijing Guest Reviews
4.6/5
Great
3326 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(3326)
Positive reviews(3195)
Reviews with photos/video(589)
Friendly front desk staff(243)
Close to metro(85)
Excellent afternoon tea(46)
Great swimming pool(38)
Average lighting(38)
Luxurious(35)
Negative reviews(128)
Notallwhowanderarelost
Fairmont Gold Room
Stayed in Dec 2023
Couples
9 review
Outstanding
Posted on Dec 4, 2023
We had a lovely staycation at the Fairmont. We informed the hotel in advance that we were coming for my husbands birthday. The hotel upgraded our room and surprised him with a sweet card and cake. The staff were very friendly and most spoke English.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Mazet
Deluxe Double Room
Stayed in May 2024
Solo travellers
9 review
Posted on May 2, 2024
This shouldn’t be called a 5 star hotel, it’s dated and limited amenities. I loved the gym and swimming pool but room was just like a 3 star hotel with old furniture. I’m not sure if I can book this hotel again.
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve and perfect your problems. Thank you again for sharing your experience with us. My team and I sincerely hope that your next visit will be more pleasant than the previous one. Guest Experience Team
Guest User
Deluxe Double Room
Stayed in Mar 2024
Business travellers
102 review
Outstanding
Posted on Apr 14, 2024
The hotel is so beautiful and the hotel room is so clean service is so good
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Deluxe Hollywood Twin
Stayed in Dec 2023
Friends
7 review
Posted on Dec 27, 2023
I stayed in a suite and accidentally left a Qua Sa green jade in the room and I have not received it. Nor any calls to enquire about it.
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve and perfect your problems. Thank you again for sharing your experience with us. My team and I sincerely hope that your next visit will be more pleasant than the previous one. Guest Experience Team
Anonymous User
Signature Suite
Stayed in Dec 2023
Business travellers
19 review
Outstanding
Posted on Dec 6, 2023
Nothing wrong with the hotel
All just in place
The room, bathroom, amenities all complete and clean
Breakfast good
Nearby the silk market
For sure will be back to this hotel again
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Sheriff 72
Deluxe Double Room
Stayed in Jan 2024
Solo travellers
3 review
Outstanding
Posted on Apr 8, 2024
Great hotel, very comfortable rooms and great private lounge with ample buffet!
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Chin Pang Thomas
Deluxe Double Room
Stayed in Oct 2023
Business travellers
1 review
Posted on Oct 29, 2023
The hotel has claimed that they have renovated the rooms in 2018. However, when I entered the room, everything seems to be from the 1990s. The wooden furniture were all old, and the woods were cracked. The surfaces and the edges were not smooth. It became even more horrible when you are in the washroom, seeing all the water seals rottened, with black spots all over the edges of the sink, and the shower area. It's unbelievable to believe I was at a hotel carrying the Fairmont brand.
Doesn't like the service of the front desk either, as they weren't very polite and helpful.
I'm not an experienced person in sharing hotel reviews, so I didn't take any photos to post.. but just want to share my experience here once.
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve and perfect your problems. Thank you again for sharing your experience with us. My team and I sincerely hope that your next visit will be more pleasant than the previous one. Guest Experience DirectorFaye
Hawei
Deluxe Hollywood Twin
Stayed in Oct 2023
Family
57 review
Posted on Oct 18, 2023
The hotel needs a deep restoration.
The quality of the breakfast is not the expected one from a 5 star hotel.
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve the problems. Thank you again for sharing your experience with us. My team and I sincerely hope that your next visit will be more pleasant than the previous one. Guest Experience Manager Faye
Guest User
Fairmont Gold Zenroom Junior Suite
Stayed in May 2024
Couples
2 review
Outstanding
Posted on May 12, 2024
Nice stay! Very helpful and friendly staff!
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Fairmont Gold Zenroom Junior Suite
Stayed in Feb 2023
Couples
1 review
Outstanding
Posted on Feb 10, 2023
Just back from a staycation at the Fairmont. We booked a very reasonably priced package in the Zen Suite but were upgraded to an even swankier suite. We enjoyed everything about the hotel. The suite was fantastic. The lobby, the pool area, club lounge and breakfast were all very pleasant and relaxed. We have stayed at many hotels in Beijing but will definitely stay at the Fairmont again in the future.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Fairmont Gold Zenroom Junior Suite
Stayed in Jun 2023
Family
6 review
Great
Posted on Jul 1, 2023
The space is big..the staffs are very helpful. Just a slight downside on the breakfast, not so much variety especially western menu..hopefully the hotel can add more varieties esp western food.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your comments on breakfast we will work on the improvements with our culinary team, thanks. Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Geluosupujiecaiyong
Deluxe Double Room
Stayed in Dec 2023
Business travellers
45 review
Outstanding
Posted on Jan 2, 2024
so far so good.. convenient and nice services
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Friends
4 review
Very Good
Posted on Jan 30, 2024
Location is good and the service is fabulous
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Fairmont Gold Zenroom Junior Suite
Stayed in Feb 2023
Business travellers
1 review
Outstanding
Posted on Feb 22, 2023
thank you Jackie
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Deluxe Double Room
Stayed in Feb 2023
Business travellers
3 review
Outstanding
Posted on Feb 17, 2023
many thanks for Jackie , she is the most patient i have ever met in hotel, quite nice , warm! journey helps me a lot at Front desk.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
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