Magic Natura Resort

Fantastic holiday went with family all 11 of us, staff were friendly and always there to help. The place is mega clean, the zoo we loved it also the pool Fantastic views. the food was great and lots of variety,the lodges were really clean but the downside was the walls were mega thin and you could hear everything. Definitely will come again

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

Not enough staff to deal with the amount of guests. Not enough transport to take around the site to deal with the amount of guests. Food very hit and miss, no actual big pool, few small pools dotted around where you can’t use floats etc. the rooms are nice, the staff are friendly, just not enough staff to deal with the amount of guests

I’ve just returned home after spending 7 days at your resort. I wanted to share some honest feedback—both positive and negative—as there were a few issues that might prevent me from booking again next year. With two small children, it’s a shame to feel this way, but I hope you can take this onboard and possibly do something to address the concerns. To start, I stayed in Room 3006. The room was very small, and I don’t believe it matched what we had booked or paid for. Secondly, when I made the reservation, I believed I was booking a Premium Ultra All-Inclusive package, which I understood included everything. However, upon arrival, I was charged an additional €180 for the sunbeds—something I was led to believe was included in the package. The biggest disappointment was the food, particularly for children. It was very limited and not suitable for young kids. I ended up ordering pizza to our room several times just so my children had something to eat. I later found out that guests with access to the Premium Lounge had much better food options, including pizza, chicken nuggets, and more child-friendly meals—exactly the kind of food that would have made a big difference for us. On a positive note, I want to commend your team and the resort for being extremely clean and safe, which is a top priority for me. My children are 4 and 5, and my son especially loves animals—that was a big reason we chose your resort. This was their very first holiday, and while we did have some nice moments, I can’t help but feel disappointed overall. I would love to return in the future, but I’m concerned the same issues might happen again. I hope this feedback is helpful, and that something can be done to improve the experience for families

I had a great trip was one of my favourites, all inclusive drinks and pretty much everything you would want out of a get away, Cristian Carla were great hosts for most of the entertainment and were amazing when it came to host people on the main stage through the zoo entrance, would 100% go again

Great location and brilliant for family. Though many hidden costs, like free spa is not really free massage and have to pay for hygiene kit, also have to pay deposit for drink glass vouchers. Staff is also not very customer friendly. Though absolutely brilliant TUI rep Trecia, made our stay very pleasant. I also had a medical emergency during our stay and she organised doctor visit very fast to get me urgent care.