Cocolie Beppu

Due to did not received entry code by e-mail so, i have to wait long time to contacted via Trip customer service for get feedback and procedure. Luckily, I pass into by passing and helping from them. And have contact with with house owner but not respond until i check out. That is better if they are provide deeply information for instruct before and provide staff to support and resolve when customer have a problem. Anyway the room is very nice and cozy. but location quite be far from center.

I just realized there are many check-in problems through the years from many other users. Basically I didn't receive any check-in information (since it is a pseudo airbnb apartment ), and it was very hard to find anyone to talk to. No online instant support, found a telephone . Called many times not working no answer. Finally got a Japanese friend to call for me and then they sent the information to phone sms, which they should have done . Anyways got into the building and room, then needed to check in to the tablet thingy. Also couldn't do that because they did not provide any Id number for me, so I needed to get that information from an online chat person on the tablet . Couldn't they have just made everything easier ? We were ready to find another hotel , luckily I had a Japanese friend to help out otherwise I would be stuck for sure. I really don't reccomend this place , especially don't book through their official websites , better through other platforms like Agoda , so at least their support would have helped. Anyways the room size and facilities were fair to their description , so it was fine, except their were bugs. We were scared because of the bedbugs mites epidemic in Japan, but luckily they were just carpenter bugs, harmless mostly. Anyways I would really book a real hotel, or through other platforms. Please avoid this hotel.

Great