Rocco Forte Hotel de Rome

Rocco Forte Hotel de Rome Reviews

Rocco Forte Hotel de Rome

Behrenstraße 37, Berlin, GermanyView Hotel Details
Rocco Forte Hotel de Rome
Rocco Forte Hotel de RomeRocco Forte Hotel de RomeRocco Forte Hotel de Rome
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Rocco Forte Hotel de Rome Guest Reviews

4.5/5
Great
73 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Positive reviews(64)
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Negative reviews(9)
Guest User
Stayed in Jul 2023
Other
3 review
5.0/5
Outstanding
Posted on Jul 16, 2023
During my recent stay at Rocco Forte Hotel de Rome in Berlin, I was immersed in a world of elegance, luxury, and impeccable service. This historic hotel, nestled in a prime location near Unter den Linden, exceeded my expectations in every aspect, making it an unforgettable experience. Upon entering the hotel, I was immediately struck by its grandeur. The tastefully restored neoclassical building seamlessly blends its rich history with modern amenities, creating an ambiance of timeless sophistication. The opulent lobby with its high ceilings, marble floors, and exquisite artwork set the tone for an extraordinary stay. The guest rooms at Rocco Forte Hotel de Rome are a true sanctuary of comfort and style. The spaciousness and meticulous attention to detail make each room a haven of tranquility. The plush furnishings, sumptuous bedding, and state-of-the-art amenities provided a luxurious retreat after a day of exploring the vibrant city. The elegant design, combining contemporary elements with classic touches, added a touch of refinement to the overall experience. One of the highlights of my stay was the exceptional level of service provided by the hotel staff. From the warm welcome at check-in to the attentive assistance throughout my stay, every interaction was marked by genuine care and professionalism. The staff members were knowledgeable, accommodating, and went above and beyond to ensure that all my needs were met. The culinary offerings at Rocco Forte Hotel de Rome are nothing short of exceptional. The hotel boasts a variety of dining options that cater to diverse tastes. From the refined Italian cuisine at the La Banca restaurant to the sophisticated cocktails served at the vibrant Bebel Bar, each dining experience was a culinary delight. The quality of the food, combined with the elegant ambiance and attentive service, created a memorable gastronomic journey. The wellness facilities at Rocco Forte Hotel de Rome are truly impressive. The luxurious spa and fitness center provide a haven of relaxation and rejuvenation. Whether indulging in a pampering treatment or working out in the state-of-the-art gym, guests can find solace and well-being within the hotel's serene atmosphere. In addition to its outstanding amenities, Rocco Forte Hotel de Rome is ideally situated for exploring the vibrant city of Berlin. Many of the city's iconic attractions, such as Brandenburg Gate and Museum Island, are within walking distance. The hotel's knowledgeable concierge team is always ready to provide recommendations and assistance to ensure that guests make the most of their visit to this culturally rich city. In conclusion, Rocco Forte Hotel de Rome is a true gem in the heart of Berlin. With its combination of historic charm, luxurious accommodations, exemplary service, and outstanding dining options, it provides a truly unforgettable experience. Whether visiting for business or pleasure, this hotel offers an oasis of elegance and sophistication that will exceed the expectations of even the most discerning traveler.
Guest User
Deluxe King Room Non smoking
Stayed in May 2024
Family
17 review
5.0/5
Outstanding
Posted on May 22, 2024
Good hotel. Great location, decent rooms. The only negative is water for 10 euros. Two bottles are provided per room, the rest is paid.
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Chattrine
Classic King Room Non smoking
Stayed in Jun 2023
Business travellers
22 review
5.0/5
Outstanding
Posted on Jun 16, 2023
Everything perfect and top!! The employees are all so friendly and competent! Thank you
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Sebastian
Classic King Room Non smoking
Stayed in Oct 2023
Couples
9 review
5.0/5
Outstanding
Posted on Nov 15, 2023
One of the best hotels in Berlin. Very relaxed check-in where you are immediately given a glass of champagne. The location is right in the center in the historic eastern part of the city. The rooms are very large, even in the standard version. Overall, a highly recommended hotel.
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Guest User
Classic King Room Non smoking
Stayed in Jan 2023
Couples
1 review
4.5/5
Great
Posted on Feb 5, 2023
Unfortunately the pool was closed and you had to register for the sauna and could only use the sauna area for 1 hour. The opening hours of the sauna from 14:00 to 20:00 on weekends is absolutely unacceptable for such a luxury hotel. We were very upset about that. When booking, we did not receive any information that the times in the spa are so regulated and that the pool area is completely closed. When we asked at the reception, we received the information that the pool was closed due to energy saving measures and there was also a lack of staff. We believe that if a significant part of the services cannot be provided, then the accommodation prices must be adjusted accordingly. We couldn't enjoy our stay as much as we intended, unfortunately!
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linyun4465
Classic King Room Non smoking
Stayed in Oct 2022
Friends
16 review
5.0/5
Outstanding
Posted on Oct 10, 2022
The room is very comfortable. Compared with rooms in Nordic countries, you will find that this room is very cost-effective.
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364diegov
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 1, 2024
Hotel located in a convenient location in the middle of Berlin. Service was beyond excellent and was truly a fantastic stay!. Guest journey started from the second we parked the car in front of the hotel and continued trough-out. We felt like VIPs and were also upgrade to a beautiful room with a view to the square.
Response from Property: Dear 364diegov, Thank you so much for your wonderful review and kind words! We are thrilled to hear that your stay at our hotel in Berlin was fantastic. Providing our guests with an unforgettable experience is our utmost priority, and we are delighted that you felt like VIPs from the moment you arrived until your departure. It was our pleasure to upgrade you to a room with a view of the square. We look forward to welcoming you back soon. Best regards, Ulrich Schwer General Manager, Rocco Forte Hotel de Rome
Guest User
Stayed in Jun 2024
Other
0 review
2.0/5
Posted on Jun 25, 2024
Was told that I was staying in 6 star rated hotel. Lobby was very average , food at restaurant or in bar did not rate as 6 star. Rooms good , spa area good albeit very expensive. The worst aspect is that when I wanted to organise driver from hotel to take me to concert and pick me up was advised min booking of 10 hours. This is very unprofessional and unacceptable that alleged 6 star hotel can only do this most 5 stars hotels around world would charge on hourly basis or min 2-3 hours NOT 10. Would I stay again or recommend absolutely NOT !!! Ps. The only redeeming feature was I was able to take selfy with rod stewart in lobby
Ryan K
Stayed in Jun 2024
Couples
1.0/5
Posted on Jun 8, 2024
This is an exclusive roof top bar. They were full Friday and advised we returned Saturday. Saturday they were shut for a private event. Complete waste of our time travelling back again. If the staff in reception had a little customer service training this could have been avoided. They were not very welcoming on either visit. In the future book in advance via open table.
Response from Property: Dear ryankU4931LA, We sincerely apologize for the disappointing experience you had at our rooftop bar recently. It is regrettable to hear about the challenges you faced with our availability and service during your visits on Friday and Saturday. Ensuring a welcoming and enjoyable atmosphere for all our guests is paramount to us, and we are truly sorry that we fell short of this standard during your visits. Your feedback regarding our reception staff is invaluable, and we will address this internally to improve our customer service. Once again, we apologize for any inconvenience caused and hope that you will give us another opportunity to provide you with a better experience in the future. Best regards, Ulrich Schwer General Manager, Rocco Forte Hotel de Rome
Bruce K
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 4, 2024
We had a wonderful 5 night stay at the Hotel de Rome. The staff was amazing and they all were so friendly and helpful; from the front desk to the housekeeping, room service and the folks who welcomed you/saw you out at the entrance. The rooftop is absolutely spectacular and we loved the music that was played. The spa and gym are beautiful and first class. The only thing missing was a hot tub/whirlpool! We did not want to leave!
Response from Property: Dear bruceY6197JL, Thank you so much for your wonderful feedback regarding your stay at Hotel de Rome in May. We are delighted to hear that you had an excellent time with us and that you were particularly impressed by our attentive and friendly staff. Your praise for our team from reception to housekeeping, room service, and the entrance staff will be shared with them. Our goal is to provide our guests with an unforgettable experience, and we are glad to hear that we achieved this goal during your stay. We are also pleased that you enjoyed our spectacular rooftop and the ambiance with the music. Your suggestion regarding a hot tub or whirlpool is noted, and we will consider it for future enhancements. Once again, thank you for your valuable feedback, and we hope to welcome you back to Hotel de Rome soon. Best regards, Ulrich Schwer General Manager, Rocco Forte Hotel de Rome
willwatts81
Stayed in Jun 2024
Family
4.0/5
Very Good
Posted on Jun 3, 2024
Hotel is very nice and room was fantastic! There was a slight issue when we checked in in terms of the payment. They add a very high cover charge. Breakfast was ok but definitely not worth over €35.00. Expect a continental-style breakfast. If you’re a tea drinker, expect some issues when you order a tea. You have to wait a while and also ask for milk. Waiters forgot our tea almost every day when we asked. Other than that, location is great, room was brilliant and staff are friendly.
Response from Property: Dear willwatts81, Thank you so much for sharing your feedback with us. We truly appreciate your detailed review, both here and on ***********. We are pleased to hear that you enjoyed our hotel, found your room comfortable, and appreciated our convenient location and friendly staff. We sincerely apologize for the inconveniences you experienced during your stay. We regret any difficulties with the payment process and the challenges you encountered when ordering tea. Your feedback is incredibly valuable to us, and we will ensure that our teams use it to enhance our service quality. Regarding breakfast, we apologize that it did not meet your expectations. Your comments on the value for money will be reviewed internally to ensure we provide a satisfactory breakfast experience. We hope that these issues did not significantly impact your overall enjoyment, and that you still had a pleasant time with us. Should you choose to stay with us again in the future, we would welcome the opportunity to provide you with an improved experience. Warm regards, Ulrich Schwer General Manager, Rocco Forte Hotel de Rome
Richard F
Stayed in Apr 2024
Solo travellers
4.0/5
Very Good
Posted on Apr 25, 2024
The best location in Berlin. The staff are super friendly and attentive. The rooms are large and well appointed but could use some help. The hotel lobby and public areas are a bit tired and could use a little bit of a design uplift. The bar area is super fun. I did enjoy my stay and found this hotel to be a great value and will be back.
Response from Property: Dear raf823, Thank you for your honest feedback regarding your stay with us. We are delighted to hear that you enjoyed our friendly staff and spacious rooms. We acknowledge that some areas of the hotel are in need of a refresh, particularly the public areas. Please rest assured that we take your feedback seriously and are already taking steps to make improvements. It's great to hear that you still enjoyed your stay and found value in our hotel. We look forward to welcoming you back soon, and hope that you will notice positive changes during your next visit. Best regards, Ulrich Schwer General Manager, Rocco Forte Hotel de Rome
Guest User
Stayed in Oct 2023
Couples
0 review
5.0/5
Outstanding
Posted on Oct 22, 2023
We had a great time staying at Hotel De Rome for a very special birthday celebration. We were greeted on arrival with some champagne and absolutely loved our suite! The bed was so comfortable and we had a great view from our window of the cathedral. The staff on reception, in the spa and the restaurant were all super nice. We were very grateful to borrow the fantastic Rocco Forte umbrellas when it was raining from the front of house team! We really enjoyed breakfast and dinner in the beautiful Chiara restaurant-the spaghetti ice cream was a real treat! And we loved the orange juice machine for fresh orange in the morning. We were really lucky that we stayed during Berlin’s ‘Festival of Lights’- seeing the city lit up from the roof terrace was amazing. David on the concierge team was really helpful and knowledgeable about the area and made lots of great suggestions. As the hotel is so central it made for a great base for our trip to Berlin. There are so many other things to say about the hotel like the flowers and the fantastic pianist in bar that I can’t fit it all into the reviews word limit-Thank you for our stay :)
Response from Property: Dear sarahdH7090KH, we are very thankful for your recent visit with us in Hotel de Rome and for your review here on "trip advisor". We hope that you had a nice journey back as well and it is great to hear that you had such a fantastic stay with us and you enjoyed every single moment in all of our areas. Thank you as well for mentioning our concierge David for his great service and please be assured that we will forward your comment to him. It was a great pleasure to host you during your time with us in Hotel de Rome and we hope to see you back soon again. With best regards from Berlin, Ulrich Schwer General Manager Rocco Forte Hotel de Rome
Guest User
Stayed in Apr 2024
Other
0 review
4.0/5
Very Good
Posted on Apr 15, 2024
overall we enjoyed this hotel - staff were very pleasant; excellent rooftop bar; great location; clean and sizeable rooms; and comfortable beds. However, for two of our four nights the AC did not work properly leading to completely sleepless nights. They did move us to a new room for the last night which helped. Upon checking out, we had expected some form of compensation for our troubles, however, none was forthcoming (note, the hotel did offer us a complimentary drink the night before however the timing was not right for us).
Response from Property: Thank you for sharing your experience, Allan. I am glad you enjoyed our staff, rooftop bar, location, rooms, and beds. I do apologize for the AC issues and the discomfort they caused. Hopefully, we will have the opportunity to welcome you back to the hotel in the near future again. Until then with very best wishes, Ulrich Schwer/ General Manager
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 16, 2024
I had a great experience at the hotel. Such great service, all staff were amazing, lounge, breakfast. Everywhere. Big shout out to Lidia, Chiara, Marija, Roksolana, Yannis for their great customer service. Made me feel at home. Also housekeeper Dinh Hucouy who was really helpful and did a great job as well. I hope I've spelt their names correctly. Would come back again and hopefully have a great experience again. Thanks
Response from Property: Dear rohanr649, Thank you so much for taking the time to share your wonderful experience at our hotel here on "tripadvisor". We are thrilled to hear that you enjoyed exceptional service throughout your stay, from the lounge to breakfast and beyond. Your kind words about our colleagues mean a lot to us. We will be sure to pass along your appreciation for their outstanding customer service. We're delighted to hear that you felt at home with us and that our team made your stay memorable. We look forward to welcoming you back again soon and providing you with another exceptional experience. Thank you once again for choosing to stay with us. We look forward to your hopefully soon following visit. Warm regards Ulrich Schwer General Manager Rocco Forte Hotel de Rome