Guest User
May 17, 2024
Dirty, poorly maintained and noisy apartment. 0 customer service. opaque booking conditions and information in dribs and drabs. A security deposit for our small dog of 500 euros to be paid the day before our arrival by credit card. Lots of forms to fill out, in dribs and drabs over the three days before our arrival. The layer of dust on the surfaces is thick. 0 customer service. The floor and walls are very dirty: holes, traces of dirt, splashes, limescale, rust, mold ... the installations are broken. Wrinkled sheets and curtains. Fingerprints and dust are all the handles and surfaces. When we arrived, we sent photos to customer service: radio silence, not even a cleaning proposal. There is no shampoo, shower gel or soap. Only half a mini bottle of conditioner in the shower and half a mini bottle of dishwashing liquid. The morning after our arrival, I asked if I could have shampoo and shower gel in English. The employee replied, Nothing! No, and leaves ... If the Hotel is located 10 minutes from the Alexanderpaltz and close to transport, it is noisy: the tram and the bar/disco next to the hotel. The environment around the hotel is very old. Here are some pictures.
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