Anonymous User
August 5, 2024
Having been to so many hotels, I rarely give negative reviews, but I must say it this time.
This so-called "service apartment" cannot be regarded as a service apartment. In fact, it should be regarded as a fully self-service apartment. The price is expensive and the room facilities are average.
1. Because the German train was delayed by one and a half hours, we arrived in Berlin a little late. There is no one at the front desk, so I have to go to the building at the back to get the key. Very inconvenient. Late at night, I struggled for half an hour. Entered the room. I found that the sofa bed was not made and there were only two towels. We paid for 2 adults and 1 child, and it was specifically marked that the child was 13 years old. This shouldn't be the case!
2. There is no washing machine in the room. You have to go to the laundry room at the back. There is only one washing machine and one dryer. There are too many people, so you have to wait. And the laundry room closes at 10pm, which is very inconvenient.
3. We stayed in a room on the side of the road. It was very noisy and we couldn't sleep well for 3 nights.
4. When checking out, we were charged a late check-out fee of 10.5 euros because we checked out of the room at 11:28.
5. The so-called front desk is a waiter sitting in the corridor.
6. During your stay, you can change your towels in the cabinet at the entrance. However, the towels in the cabinet were in a mess and were touched by different residents, which was very unhygienic.
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