Monarch Casino Resort Spa

Good good

Loved everything about our stay

Great hotel and ****** town tucked in the mountains! I highly recommend getting a suit, it has a large bathtub in the main room next to the window with a canyon view. You also get access to the lounge that serves food and drink throughout the day. Book reservations for fine dining well in advance, it sells out and the buffet line had full tables with 150 people on standby. The only downsides, if you are accustomed to staying a luxury hotel, they didn't have any room service meals we could find, and you couldn't call ahead to have your car pulled around…. The little things.

The hotel was clean and nice. The bed was comfortable. Loved having a spa in the room. The elevators were confusing but learnable.

Our room wasn’t ready at 4p, had to wait until one was clean. By the time we got to the buffet line for dinner we had to wait over two hours long, only to make things worse by the time we got to the front they made a line for hotel guests only. Just a frustrating experience when you want to relax.

Room was clean and quiet. The front desk person showed us how to use the elevator since we were 1st timers visiting. Great time!

The elevators were down. Or one or two. It made the stay pretty unpleasant. We waited 5 to 10 mins several times, they were always packed. The elevator system is confusing all together. The hotel and ****** are nice but definitely will think twice about staying again.

The property is new and very nice, the restaurants are convenient and good food. Loved the ****** layout and availability of new and older machines. The only complaint is the elevators are hard to manage and very slow....

This was the second time in a week that I stayed there. When we got to our room. It turned out we had two wet spots on the floor in a sink that was clogged... No big deal. We had to go downstairs to switch out rooms This did mean we had to gather all of our belongings and take it downstairs to switch rooms. We were assigned a new room in new keys but when we went to our new room our new key had not been programmed and we had to lug all of our stuff back downstairs again I'm not normally a complainer but I did ask to speak to the manager and let him know that I was there to relax and for the last hour I've been doing anything but that. Since I booked my hotel do a third party app he offered to comp my resort fee which I politely declined because it was not about getting anything for free. I have plenty of money. I was not concerned about a $30 credit When I come up there, I typically wager very high and expect to enjoy myself and stay at the monarch because I believe that it offers a higher end and more exclusive environment that is more suitable to me I can say that experience left me disappointed and questioning whether I should be satisfied enough going back to the Ameristar, which is where I have stayed in the past. Another problem was the elevators. The elevator system is very efficient, however, two of the elevators were inoperable and caused for significant delay in moving between floors. We heard a large number of guests complaining about the elevators.