We arrived at the property on 27th December 2024 to check in at 3pm. We were told we had been allocated a room on the 4th floor. (When booked I asked for low floor, as I am disabled and struggle with stairs). After some time we were moved to the second floor. The lifts were temperamental, which made getting to the second floor uncomfortable for me using the stairs. We found the dining room seating poor as we were allocated what I can only describe as a POSTAGE STAMP TABLE, really only fit for 1 diner.
Meal portions were small, and we found it astonishing that our side dishes were miniscule for 2 adults. If we had both been single diners we would have got a portion each.
The bedroom central heating failed on our first nights stay. We asked for a mobile heater but were told non were available, however speaking to other guests they had been given heaters when requested. The evening entertainment for both nights stay was mediocre to say the least.
Overall not a great experience.