Guest User
January 27, 2023
I travel with my family, therefore it is very comfortable for me to book an apartment or a suite because we are five people The advertisement said a suite but each department will understand it but no, it's a hotel We booked in August 20-22 I tried to communicate with the person who accepted my reservation and they never answered when we got to Bogotá I spoke and they told me it was a hotel and the person who had told me about the relationship did not work with them They did not want to give me the suite that I reserved and after four hours they gave me a hotel room I tried to talk to the manager but he never answered, he always refused to talk to me, they charged me more than $100 and they didn't respect what I had agreed before, it didn't include breakfast, because they said it's not included in the suite