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9.0/10
Great
AAndrey PetrovVery spacious room with big windows which can be opened wide. Perfect location in the very city center. 15 minutes walk from railway station. No minibar or refrigerator. Highly recommend to visit Monschau, it's like a fairytale village (1 hour bus, the bus station in 7 minutes from hotel).
AAnonymous UserThe hotel is in a very good location, next to the cathedral and the commercial street. A family of three (12-year-old child) checked in but no extra bed was provided, so we could only book two rooms. This was incomprehensible. My husband stayed in the room because of his injured foot. We were asked to check out three times before 12 o'clock. The cleaner also ignored the people in the room and started cleaning on his own. It felt like we were being kicked out. I hope they can be more humane in the future.
AAhadGermanRoom is very clean and well decorated but not very isolated, especially facing street. Breakfast is average. Reception desk was a bit insensitive (maybe that was my experience) which could be improved.
GGuest UserLocation and transportation: Most evaluations emphasize that the hotel is close to a transportation hub or attraction for easy travel.
Room facilities and comfort: high frequency mentions ”the room is spacious and bright”, ”the bedding is comfortable”, ”the sound insulation effect is good”, ”the intelligent facilities are convenient”.
Service experience: The staff is warm and professional, and the response speed is the core advantage. The front desk efficiency and detailed services (such as free parking and 24-hour hot water) improve the experience.
Health and dining: emphasize ”spotless”, ”rich breakfast”, ”local specialties authentic” and other details.
MmezzomixThe location is still quite good. You can walk or take the bus quickly from the train station. Opposite the Opera Theatre Theatre Post Office, there is dm nearby, and there is a supermarket and Media markt selling electronic products. There are several bars on this side of the hotel. It is also very convenient to go to church or pedestrian street or bushof from here. The room was a bit small, but enough, enough to enlarge the suitcase and clothes. Clean and clean. The bar downstairs is very large and the price of a cup of tea is OK. I hope the hotel will continue to stay here next time I return to AC.
GGuest UserThe Hotel staff were excellent and really friendly, professional and really great service in every aspect. The Hotel website says it has a Restaurant which is why I booked it as I didn’t want to go anywhere else. Unfortunately this is not the case, I was told there are no Restaurant facilities due to the lack of a cook. The Bar offers Pizzas which was not particularly Good. Service though was excellent.
GGuest UserMy friend and I went to the Aachen exam. It’s really super quiet around, no. A little far from the city. However, the overall room is good. Still quite worth it.
VViktoria DeordievaA good, high-quality chain hotel. The room was spotlessly clean. The reception staff were very pleasant.
But after 10 p.m., the code to open the front door didn't work, and the phone didn't always answer (it was 4 day).
On Saturday, 1 November 2025, about eight people gathered at the hotel door (meaning I wasn't the only one with this problem).
I am sure the reception passed the problem on...
and then... ignored it!
Please fix the problem with the code not working!
People want to sleep in the accommodation they booked... not walk around all night...
Good luck!
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