Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 14, 2026
NavinFernando
🌟 Excellent Stay at Hotel Lutetia – Perfect Location & Comfort! 🌟
We had a wonderful stay at Hotel Lutetia in Lourdes. The location is absolutely unbeatable—just a few steps away from the train station, making arrival and departure incredibly convenient. The rooms were impressively spacious, clean, and very well-maintained. Everything felt fresh and tidy, and the modern elevator access made it easy to move around, especially with luggage.
Another big advantage is the location—within easy reach of the Grotto and the Basilica, which made our visits smooth and stress-free. There are also plenty of great places to eat nearby, so you’re never short of dining options.
What truly stood out was the friendliness of the staff. They were welcoming, helpful, and made our stay even more enjoyable.
Overall, a superb hotel that offers comfort, convenience, and excellent service. Highly recommended for anyone visiting Lourdes!
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Price per night from:MXN$1,058
Posted on Feb 4, 2025
Lucia Irene
The rooms are very comfortable and the bed is very comfortable and it is very enjoyable!
The breakfast is very good is complete!!
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Price per night from:MXN$1,586
Posted on Jul 12, 2025
Maverick79
Hotel have great location and just walk distance to Lourdes Sanctuary. Receptions staff friendly and quick response with our request.
We have experience the aircon does not work in the afternoon and water heater does not work in the early morning. Hope they could better in the future.
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Price per night from:MXN$1,816
Posted on Apr 14, 2025
Isam
The lady receptionist was super friendly and accommodating, she even checked me early so big thank you to her. Mr Miguel the receptionist was such a lovely man but Mr Jan the receptionist was a bit harsh in his responses to people and was treating guests as they are stupid, very sad to see that Infront of me. The room is nice and big and well maintained. The breakfast costs 10 euros which includes a variety of fruits, pork sausages, omelette, ham, cheese and other basics, it's the same every day. The location is super a few minutes away from the Lourdes Basilica making it a great stay for those interested in visiting St Lourdes.
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Price per night from:MXN$926
Posted on Oct 8, 2025|Quadruple Room
Guest UserWill recommend due with convenience location. It’s very close to the Grotto of Lourdes the main attraction. But hotel is very old and mouldy in bathroom window. I a breakfast, I went down nearly 10 for breakfast and already finished I was told. But still charge me 10 euro. I tried to requested a crossaint I was told all finished. And nothing left , apart from square brown bread baguettes. I said I don’t eat baguettes it’s hard. Reception told whatever is there that’s all they got. He charged for 9 euro for 2 slices of brown bread and a cup of coffee. Not happy ☹️
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Price per night from:MXN$812
Posted on Apr 18, 2024
Guest User
Outst!.anding experience in Lourdes - relates to very first day - my daughter & self walking towards sanctuary, and really looking forward to so much. I volunteer each year , but my daughter was never there before & at her suggestion we stayed in Ibis. Was v pleased with location for starters and we could go down steps & towards Grotto. However suddenly lady tapped me on shoulder to warn me that my bag open - back pack which I bought for trip. Immediately I knew - I would never leave a back pack open/ Panic set in quickly & I found all my walled, bank cards & mobile phone - so my good sense left me too & I just turned around and back to IBis. Up in my room I did not have a phone , but was too upset & just knew straight to police. With that - knock on door. It was Christophe from reception. He had got a call from a shop - St Joseph's under bridge entering San Michelle gates. My little holder with all my bank cards, details, my mobile, any cash also. So we quickly rushed down there to be handed my wallet & phone. They were such a sweet couple. Cash was taken but thank Our Lady the cards remained. I could not say enough about Christophe & Nathalie. They really cared & I did not need police. So I could only say IBIS staff were wonderful. People is the reason for going back to Lourdes and the bad ones drive everyone away. So I am voting for your staff on that account
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Price per night from:MXN$1,070
Posted on May 6, 2025
Kok Hong
The hotel is at the other end of the action ( activities , eateries, and shopping. A good 10 minutes walk to the action area. The room is rather small for two to move freely. We let each other pass as the space is for two mid size person. The shower was somewhat ' tickling ' , the control of the water temperature was a challenge. Breakfast is 9 euros, per pax, which is basic continental ( no ham and eggs ), which is convenient for early riser as other eateries start 8ish. Luggage storage is allowed. Checkout time was allowed at 11am ( specified at 10 am). The staff were helpful and pleasant. Overall stay for us is pleasant although I dislike the shower.
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Price per night from:MXN$934
Posted on May 10, 2026
nursewandererI arrived early and was allowed to leave my bag in the storage room before check-in, although I would have appreciated a bit more assistance instead of just being directed there. The check-in process itself was smooth and efficient. I was attended by Margie, who was very helpful and friendly. She gave useful tips about the area and information about activities in the sanctuary, which I really appreciated.
As for the amenities, I wasn’t aware that towels were not included, so I had to pay extra for them. The room was also a bit cold, and I wasn’t sure if the heater was working properly, although there was an extra throw provided. The toilet was clean, but it would be better to have a separate hand soap by the sink instead of using the same product provided in the shower for both shampoo and body wash.
The food (dinner buffet) was very good, though I think it could be more affordable and offer a wider variety of options. Overall, I had a pleasant stay, and the biggest highlight was the hotel’s accessibility to the sanctuary.
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Price per night from:MXN$286
Posted on Jun 12, 2025
Guest User
Exceptional location about 150m from the sanctuary, surrounded by many locals and restaurants. In front of the hotel you can borrow wheelchairs if there were people with disabilities. Good breakfast international. A friendly and available staff, I will advise you and I will certainly return to you.
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Price per night from:MXN$1,003
Posted on Jun 15, 2025|Double Studio
Mai Berckmans
The reception service was prompt answering enquiries prior to chevk in inspite of shorter time of operation.
The facade of the building is half run down and half little bit maintained.
The reception is nicely maintained in terms of the presentation; the floor is sticky though. Although, when we had our breakfast they were mopping the floor.
Breakfast is decent price, nothing fancy but your typical French bread, cheese, charcuterie.
Room floor is sticky. Toilet/Shower is clean but shirting has signs of neglect. A little bit dusty.
Bed is clean and so is the kitchen.
Place location is 11min walk to the lourdes site.
Thus this place is acceptable for a day or two accommodation.
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Price per night from:MXN$988