Tegalsari Hotels with Breakfast

Outstanding hotel in the heart of Surabaya! Staff are exceptionally warm and professional, treating guests like family. The breakfast buffet is incredible with amazing variety. Rooms are spacious, clean, and comfortable. Perfect location next to Tunjungan Plaza mall. The pool and facilities are well-maintained. Excellent value for a 5-star luxury experience!

The hotel is good, I stayed in an apartment. The room was spacious, but it didn't feel recently renovated. The hotel is conveniently located right next to a shopping mall. The soundproofing in the room was poor, and it's very close to a mosque. There was a loud prayer call from 3 AM onwards, which severely disrupted my sleep. On the positive side, the hotel staff were friendly and the breakfast was abundant.

Good location, room, gym and breakfast. If I stop here, it will only be a very regular comment. I would say the hotel is operated by warm heart staff trying all means to help guests. We encountered a big issue with car rental,with no E-Toll card prepared by the rental car company. I just asked Dimas Adhytyawarman the duty manager where to buy e-Toll, Dimas not only told me the supermarkets to buy it, more importantly, he checked with colleagues and informed us that the supermarket cannot charge e-Toll and banks are closed during weekend. We still tried our luck to check these supermarkets, but only came back to hotel with a card without money. When Dimas saw my husband be back to the lobby, he asked him how it went. Understanding that we were not able to solve it, he and his colleague Andrey even tried to use their own e-bank to get some money for us to enter the freeway and then we can top the card on the way. Eventually, they helped us solve the problem completely. Without their full commitment to service, problem-solving mindset, caring for people, we would not be able to start a great vacation to Bromo and Sewu driving by our own. Once more, sincere thanks to Dimas Adhytyawarman and Andrey. I believe they will have a great career with all their wonderful traits.

The room is not too big but it was enough to rest and the hot water shower works fine. Internet connection (wifi) was not really reliable. Simple and old building however it was enough to accommodate for a few days. No tea/coffee maker provided in the room. Simple breakfast provided at the restaurant.

Nice place, unfortunately the amenities provided are not complete, there is no kettle for tea and coffee, safe box locked, AC dripping. What I like here is that the food is delicious.

Quite clean and fragrant. Unfortunately, the placement of the window is not right, because it goes through to the next corridor, so it is not soundproof. You can hear people walking, or you can clearly see the housekeeping activities on duty. A little disturbing. Just a suggestion, if you make a smoking room, rearrange the placement of the window properly, so that guests also feel safe and comfortable. The condition of the window is also damaged, the sliding cannot be closed properly. Need to rejuvenate the color of the room paint, the bathroom floor and shower are leaking. The AC is not cold enough and looks worn out. Amenities are also incomplete. Only 1 toothbrush, 2 towels, soap and shampoo in one, only 1 slipper

The room has a moldy smell likely from the old carpet and the furniture a little run down. However, the breakfast spread was more than we expected for the price we paid for the room. Convenient location close to shopping malls and really value for money.