Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 30, 2026
Guest User
Hotel location is quite near to Nagano Station, just a walking distance of 5-6 minutes.
Most of the hotel staffs can communicate in English. Check-in and check-out were smooth and efficient.
Free coffee & snacks, sake tasting, toiletries and luggage storage at hotel lobby.
In the room, coffee machine and mini massage chair provided.
Everything you could need is provided. Super satisfied.
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Price per night from:PLN 215
Posted on Apr 15, 2026
_pipi_
Had a great experience staying at Toyoko-Inn Nagano Higashi-eki. Rooms were clean, housekeeping made sure you have clean towels everyday, breakfast was great. One small problem - they have 3 washing machine but 2 dryers. Great location near JR train stn, plenty to see and shop. We walked to Zenkoji Temple and stumbled upon the Sakura garden and had a mini picnic there. Will definitely come back to this hotel again the next time we come to Nagano!
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Price per night from:PLN 199
Posted on Jan 18, 2026
Beihaidaotusi
The hotel's location is excellent, very close to Nagano Station, with plenty of shopping options nearby, including Don Quijote. I stayed for 2 nights, and it was very quiet. The room was standard Toyoko Inn style, and the breakfast was good! It's also convenient for visiting nearby Togakushi and the Snow Monkey Park!
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Price per night from:PLN 200
Posted on Mar 28, 2026|【No Smoking】Single Room
Guest UserI stayed here for a live concert and was extremely satisfied with this hotel! The room was a bit small, but it's super close to the station. Plus, it was so convenient to be able to store my luggage in a locker both before and after check-in, without having to go through the front desk. For breakfast, the main dish was a burger from the burger joint next door, which came with a drink, and there were also many other side dishes available – I was totally full. All the staff were very kind too. I'd definitely like to stay here again.
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Price per night from:PLN 211
Posted on Apr 28, 2026
Guest User
Smile Hotel Nagano is a solid choice for travelers looking for a convenient and affordable stay in Nagano. One of its biggest advantages is the location — the hotel is just a short walk from Nagano Station, making it very easy to access transportation, restaurants, and shops.
The staff are frequently praised for being friendly, polite, and helpful. Many guests mention that the service is welcoming and professional, which creates a comfortable atmosphere throughout the stay.
In terms of cleanliness, the hotel generally performs well. Rooms are described as clean and tidy, with basic amenities provided. However, the hotel is somewhat older, and some guests note that the furniture and facilities can feel a bit dated.
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Price per night from:PLN 163
Posted on Mar 28, 2026
Guest User
First of all, the two staff at the check-in counter showed a very strong sense of job burnout on their faces, and the whole check-in process was not very pleasant. However, the next morning during check-out, the ladies at the counter were very professional and everything felt fine.
After entering the room, I found it to be very stuffy and hot. When I turned on the air conditioning, it was only heating. Since the weather outside was quite cool, I understand that the system is centrally controlled and set to heating. I then tried opening the window, but it could only be opened a small amount. For some reason, no fresh air was coming in, and the room still felt very stuffy.
Later, I went down to the counter (again, the same two male staff from check-in) to ask if the air conditioning could be switched to cooling, but my request was rejected. I then asked if it was possible to borrow a fan, and they refused again with a very impatient attitude.
Overall, the stay was not a very good experience. The room itself was actually fine, but it was too stuffy. I hope this review can be helpful to others.
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Price per night from:PLN 183
Posted on Apr 10, 2026
SSLinethegreat
Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.
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Price per night from:PLN 193
Posted on Feb 15, 2024
Wei Le
This place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night.
Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift).
Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room).
We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean.
Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am.
The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD.
Overall interesting experience but accommodation price is pretty steep IMO.
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Price per night from:PLN 429
Posted on May 18, 2026
HAIRIL BIN DAUDHere’s a polished review you can post for Nagano Plaza Hotel:
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I would like to express my sincere appreciation to the team at Nagano Plaza Hotel, especially Ms. Omi Hikaru.
Despite my late check-in at around 10+ PM, she went the extra mile to warmly greet me and ensure that my room arrangement was smooth and comfortable.
What truly touched me was her thoughtful initiative after learning that I had to leave early for a day tour and needed to be at Nagano Station by 0640 hrs. She kindly prepared and packed breakfast for me in advance so that I would not miss my meal before the trip.
Such genuine hospitality, attentiveness, and dedication deserve to be highly recognised and commended. Small actions like these create unforgettable experiences for guests.
Thank you once again to Ms. Omi Hikaru and the team for the outstanding service and kindness during my stay.
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Price per night from:PLN 105
Posted on Jan 8, 2026
Anonymous User
Very good location, just opposite the train station. Reception is on level 2, but staff is helpful to help carry luggages to and fro ground floor.
Room is small and toilet is squeezy, but still decent for a short stay. There is a Shampoo Bar at the reception to pick up stoiletries.
Breakfast is good, the complimentary soba noodles on selected weekday nights is also great. Nice view from the 10th floor, and also free space for customers to chill during the day.
Water was not provided complimentary to customers but instead was earned through a game.
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Price per night from:PLN 140