Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Amazing
Aamt2616The modern Japanese interior particularly caught my eye.
I was so intrigued by the inn that I almost forgot to think about the lack of parking.
The Myanmarese staff were very attentive and welcoming.
There were many small, thoughtful touches, such as welcome tea, a small bottle of tea for after your bath, and a rain doll at the door of your room.
Kinosaki Onsen is famous for its outdoor baths, but it also has an indoor bath, and it was convenient to be able to rent two baths for private use. Both dinner and breakfast were uniquely presented. The seasoning was just right, and we ate everything without leaving any leftovers.
August 18th was my husband's birthday, so we decided to go a little further away and visit for the first time in 10 years, but next time I'll probably go to Kinosaki to stay at this inn.
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
GGuest UserGreat ryokan, the staff are incredibly kind. They will take good care of you. They have a private onsen, which is a plus. The rooms are large, clean, and traditional. You can still have a Western-style bed if you prefer. Very well located, very close to the train station so you can quickly drop off your luggage. They provide a yukata, geta, and an unlimited pass so you can enjoy the onsen as much as you like.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
DDaria GrWe stayed at the hotel in October 2024. We took two rooms for two.
Pros:
1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing.
2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself).
3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too.
4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel.
5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly.
6. There is a private onsen (we did not use it).
7. They give a free pass to 7 public onsen. They give discounts on souvenirs.
8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge.
Nuances:
1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much.
2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.
GGuest UserWhat a fantastic ryokan! We spent a long time choosing where to stay in Kinosaki – my husband and I both have a lot of large tattoos, so Kinosaki was the perfect onsen village option for us, as all the onsens here are tattoo-friendly, even if you have very large and numerous tattoos. In the end, we decided to stay at Yuraku and were absolutely delighted! The hotel is located a short distance from the station and the main street (literally a 5-minute walk), which was a huge plus for us – it’s secluded, surrounded by a beautiful forest, quiet and peaceful. The hotel itself is beyond praise: it’s beautiful inside, the rooms are incredible, and the window offers a stunning view of a small pond with a waterfall and the forest. The kaiseki restaurant exceeded all expectations – incredibly delicious and very filling; we practically crawled out of the restaurant. You can choose several convenient dinner and breakfast time slots. The staff is very polite, friendly, and pleasant. A special bonus are the onsens within the hotel itself; After we'd explored all the public onsen (you'll be given a special card upon check-in that gives you free entry to any public onsen in Kinosaki), we decided to check out the onsen at the ryokan itself. You can book a private one for free, but we went ahead and checked out the public ones. There wasn't a single person in either the men's or women's onsen. The women's section has a stunning outdoor plunge pool under a canopy amid a bamboo grove—it's truly something! Plus, as a bonus, you can book a free hot tub for two when you check in. You can choose between a flower-infused or fruit-infused bath. Absolutely fantastic! Honestly, it was one of the highlights of our entire trip, and we highly recommend this ryokan!
GGuest UserThis is the fourth time I have stayed, and I have to stay in Chengqi but the horse house. The warm hospitality of the proprietress and staff, as well as a rich one berth and two meals, is satisfying. Note that only one child under 6 years old can be accommodated in each room.
PPiwatUpon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
Ttravel-with-meWe had a fantastic stay at this Ryokan. The staff were so attentive and welcoming (Thanks to our room attendant, Suzan) We arrived a little earlier than check in but we could go up to the room and were provided with tea. The room was beautiful and the beds were prepared when we were eating dinner. We were shown how to wear the yukata and even had welly boots for the rainy weather. The food was the highlight, fresh seasonal ingredients (crab!) which was displayed like a piece of art. I wish we stayed longer, well worth the money!
BbaramazigThe accommodation was a bit of a walk from the station, but it was good because it was right in front of the ropeway and hot springs. The room was spacious, quiet, and clean. The staff was also very friendly, so I was able to stay comfortably. I will come back again on my next trip.