Toyooka Hot Springs Hotels

This was the best place we stayed at by far! The staff were incredibly welcoming, making it a truly unique experience for tourists. They even picked us up from the train station in a shuttle bus and took us directly to the hotel. They provided us with yukata robes and explained everything thoroughly (the staff spoke excellent English). Although you can wear your own clothes, the overall atmosphere really encourages you to change into the yukata and immerse yourself in the Japanese spirit. The room itself was beautiful, decorated in a traditional Japanese style, as were the hallways, which featured small wooden statues and calligraphic scrolls. Soft music played subtly in the corridors, and a pleasant, non-intrusive incense aroma filled the air. It was absolutely delightful! And finally, the food: we opted for both dinner and breakfast, and the spread was incredible! Everything was delicious and beautifully presented, with generous portions – anyone would be satisfied. They even served delicacies like snow crab and premium meats. We definitely hope to come back here again!

장점:기노사키 마을의 딱 중간 부분이라 이동하기 좋은 편, 온천이 남 녀 하루마다 교대로 위치가 달라져서 총 두개 스타일의 온천을 즐길 수 있음, 직원분들 친절함, 깨끗함, 단점:방 마다 다르지만 운 없다면 주방 바로 앞 배정인데 조금 소리가 들릴 수도.. 말고는 특별히 단점은 없는 편 굳이 찾는다 해도 로비 휴식 공간이 큰 편은 아닌 것..?

Service quality of the staffs are 10/10. All staffs are attentive and multi tasking, they are reception, cooks (breakfast) concierge and house keeping. We stayed for two nights in a quadruple room facing the river, huge size and comfortable beds. Night was quiet and dont hear any foot steps though it is a building erected on old structure. Breakfast is typical Japanese ryokan style breakfast of excellent presentation and quality. Recommended for couples with no children and nit suitable for elderly or disabled, need to climb up 3 storeys if stayingnin the 3rd flood. Location is 10/10, 10mins by foot to JR station and 20 mins walk to the ropeway with shops along the way. Highly recommended!

Date of Stay: January 24-25 Number of Guests/Purpose: 2 people, Sightseeing Overall Rating: B Pros: * The room was clean and looked exactly like the photos. * Wi-Fi was available. * Check-in was smooth. * Rental service for boots and umbrellas was provided. * Came with tickets for touring Kinosaki Onsen, and the room had a convenient onsen set for taking out. * There are private baths within the building. Cons: * The room felt a bit old. * At night, hotel staff were loudly arguing outside the annex, which left a bad impression. Location/Surroundings: * About a 10-minute walk from the station. It felt a bit of a walk, but being in the center of the onsen town made access to all hot springs excellent. Host's Service: * Friendly and good service. Summary: Considering the price and location, it was good. However, it's not somewhere I'd definitely want to stay again, but rather I'd be interested in trying other ryokans next time.

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

Overall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!

We stayed at the hotel in October 2024. We took two rooms for two. Pros: 1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing. 2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself). 3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too. 4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel. 5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly. 6. There is a private onsen (we did not use it). 7. They give a free pass to 7 public onsen. They give discounts on souvenirs. 8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge. Nuances: 1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much. 2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.

This stay was utterly incredible. Attentive, kind and helpful staff who were so supportive with language barrier, they even had staff who spoke English explain food and give us print outs which was so gratefully received and truly made a huge difference to our stay. Thank you Keita! The gardens were peaceful, the room was traditional and a completely peaceful retreat. There is a personal bath included each night which was clean and wonderful. The baths at the inn are excellent, I loved the outdoor one in the snow. It's a good location to explore the other baths in Kinosaki which are included in the stay, you can even continue going to the baths after you check out if your transport leaves later. This is very good value for money when you consider everything included, and we are so happy to have visited. Wonderful and full of tradition, and the owners are amazing. Hugely recommended!

Upon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.

This riverside hotel offers ample parking. The rooms are very spacious, and the lobby provides complimentary coffee and alcoholic beverages. There are both indoor and outdoor hot springs, with a full range of bathing amenities. The buffet breakfast and dinner offer a wide variety of options, and the dinner, especially the seafood, was of a slightly higher quality, though the breakfast felt a bit perfunctory. Guests can enjoy free access to the Kinosaki public bathhouse, and the hotel provides complimentary baskets, yukata robes, wooden clogs, and umbrellas. The service was warm and attentive; I was very satisfied.