Merida Hotels with Breakfast

Most of the people in the hotel are tourists. The front desk service is very good, the room is clean and tidy, and there is no odor. The facilities of the suite are also relatively complete, which is a good choice for tourists to stay.

We stayed here for two nights. Overall, the property itself is nice, but unfortunately our experience with billing and included services was disappointing. At check-in, the amount I was charged at reception was 300 pesos higher than what was stated in my official booking confirmation. I was told it was due to a different exchange rate, but the booking document clearly listed the price in Mexican pesos, so there shouldn’t have been any exchange difference. The next morning at breakfast, the waitress informed us that breakfast was not included in our stay, even though it was clearly included in our booking. I had to return to reception to sort it out. The same situation happened again with the two pizzas and soft drinks that were included in our package. When we called to order them, we were told they were not included. Once again, I had to go back to reception to clarify and prove what we had paid for. It felt like I had to repeatedly go to reception to justify and confirm services that were already included in our reservation. That’s not the kind of experience you expect when booking a hotel stay. Clear communication between reception and restaurant staff would greatly improve the guest experience.

Excellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out.  I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt. 

The staff and the hotel were wonderful! I was travelling as a solo female and I felt very safe and well taken care of. The location is perfect, it’s next to the avenue of all the best restaurants and a short walk to the historic center. The air con in the room was an absolute blessing (Merida is hotttt!), the room felt really luxurious and the pool was a welcome necessity in the heat. I’d happily recommend Casa Tavera to everyone and anyone.

I really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.

I liked the whole truth. It is a very complete hotel with a very competitive price. Breakfast I liked very much for the variety for the price I had. Very recommendable!

Horrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!

Service was great we arrived almost 8pm. Be aware we did not stay at the address listed but there are 3 properties 2 mins walking to each other. We arrived at the address and there was a sign with a number to call or contact on WhatsApp. They answered quickly and came to get us and our luggage to checkin at the main building then led us to the other (3rd location). Our room room was small but clean. The pool in our building was the biggest but there was leaves inside looked unmaintained but not gross…fairly clean. There was a little “kitchen” with a fridge and microwave and coffee maker which looked like it hasn’t been used in a long time before getting to the pool…there were 2 sets of chairs at the pool. Now at the main building the complimentary continental breakfast was fruit, yogurt, granola, and coffee. The optional buffet was 190 pesos and WELL worth it many options and delicious. The main building pol was very cute and we loved the complimentary “steam bath” which is a steam room with shower heads…need to let them know 10 mins before to preheat it. They also helped arrange our excursion to cenotes which was cheaper than we saw elsewhere. We communicated thru WhatsApp no complaints I’d stay here again….we struggled with hot water often it was lukewarm but apparently that’s a thing in this area. It’s close enough to the popular area called “centro” about a 25 min walk and 10 mins to the US consulate

What a great little capsul hostel. It’s a little way from the main areas in Merida, but only a 10-15 min walk, so fine overall. The place it spotlessly clean. You get towel and bedding. The doors in the capsule lock which is great for a sense of security and they are very private. The aircon can be a bit aggressive so ask for a blanket which they have. I don’t have the waffles in the end, but I smashed the free coffee and tea ! Staff were soo very welcoming and kind to me. I would highly recommend this accommodation either for a short or long stay. Get it booked !

The staff has been super helpful in accommodating our requests when we asked to change the rooms and more towels. They also recommended places to visit nearby. The location is very busy: in front of the ado station you have the option to jump directly in a bus but the neighbourhood is of course what it is around a station. Very close to the market, you need to walk 20’ to the central square to find the pretty part of merida. Clean was clean, but the amenities have to be reviewed: no mirror in the room, very small sink, the window in the bathroom couldn’t be closed and there was no hairdryer.