Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 12, 2025|Signature Suite with City View
Aulia BimoOverall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner.
Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest.
Appreciated and thanks.
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Price per night from:AU$ 392
Posted on Jul 6, 2026
Guest User
The staff was brilliant from reception to house keeping everyone was so professional and ready to help. Every single person that I dealt with went the extra mile in providing the greatest service ever. I am so glad I stayed here. The breakfast menu was out of this world. Absolutely neat king Abdul aziz gate. As soon as you come out you can see Makkah. Will definitely recommend and will come and back and stay with them
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Price per night from:AU$ 203
Posted on Jun 26, 2026
SabShaariLove the stay, *************. Very helpful receptionist Reem, she allowed me to check in early. The housekeeping staff, Mizan was kind and attentive. The bellman, i forgot his name, was very professional and i truly appreciate the warm service. 10-12 min walk to gate 79 (during my visit). Don’t forget to bring an umbrella especially during the day.
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Price per night from:AU$ 225
Posted on Jul 10, 2026
Zia Ullah Zain UllahMy stay at this hotel was an excellent experience from start to finish. The check-in process was quick and efficient, and the staff welcomed me with genuine warmth and professionalism. The room was spacious, clean, and well-maintained, with comfortable bedding and all the essential amenities needed for a relaxing stay. Housekeeping did a great job each day, ensuring everything remained spotless. I especially appreciated the thoughtful touches, such as fresh towels, complimentary toiletries, and plenty of storage space, which made the room feel even more comfortable and convenient.
The hotel’s location was another major advantage, providing easy access to nearby attractions, restaurants, and transportation. The breakfast offered a wide variety of fresh and delicious options, catering to different tastes. I also appreciated the peaceful atmosphere, which made it easy to unwind after a busy day. In addition, the common areas were tidy and inviting, and the Wi-Fi connection was reliable throughout my stay, which was helpful for both work and leisure. The overall environment felt safe, calm, and well organized.
Another feature that impressed me was the excellent maintenance of the hotel’s facilities. The lobby was beautifully decorated, the elevators were clean and efficient, and the fitness center was equipped with modern machines. The dining area was spacious and comfortable, creating a pleasant atmosphere for meals. Every part of the property reflected a high standard of cleanliness and care, making guests feel welcome and valued throughout their stay.
The staff members were always friendly, courteous, and willing to assist with any questions or requests. Their attention to detail and commitment to guest satisfaction made the stay even more enjoyable. Whether I needed directions, extra amenities, or simple recommendations for local dining, they responded promptly and with a smile. Their professionalism truly stood out and added to the positive experience.
Overall, this hotel exceeded my expectations in terms of cleanliness, comfort, service, and value for money. I would gladly recommend it to anyone looking for a pleasant and hassle-free stay, whether traveling for business or leisure. I look forward to staying here again in the future and would not hesitate to choose this hotel on my next visit.
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Price per night from:AU$ 144
Posted on Jul 19, 2026|Classic Twin Room with City View Non smoking
Guest UserThe consensus on Pullman Zamzam Makkah highlights a highly practical hotel that trades premium room luxury for unparalleled proximity to the Holy Haram.
🟢 The Good : Proximity: Located directly inside the Abraj Al Bait (Clock Tower) complex, allowing pilgrims to reach the Masjid al-Haram courtyard within a few minutes Agoda.Haram Views: Selecting premium rooms yields remarkable, direct views overlooking the Kaaba and courtyard Pullman Zamzam Makkah.Amenities: Directly connected to a massive shopping mall, retail stores, international food courts, and supermarkets Accor.
🔴 The Bad : Elevator Delays: A dual-lift system forces guests to switch elevators at the main lobby, causing extreme congestion and 30+ minute wait times during major prayer slots.
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Price per night from:AU$ 225
Posted on Mar 19, 2026
NASRULLAH99
Had an amazing stay at this hotel! 🌟 The room was super clean, comfortable, and well-equipped. The staff were very friendly and helpful throughout my stay, making everything feel smooth and welcoming.
The location was also perfect—easy access to nearby attractions, food spots, and transport. Breakfast was delicious with plenty of choices to start the day right.
Definitely a great experience overall, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. Will surely come back again! 😊
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Price per night from:AU$ 65
Posted on Feb 9, 2026|Standard Room
Amal khalifaExcellent beautiful hotel with a very good reasonable prices. I booked 2 rooms for five days. We really enjoyed staying at the hotel ..the area is modern with everything you need around you from shops to restaurants to coffees.
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Price per night from:AU$ 65
Posted on Jun 21, 2026|King Room
Guest UserLovely hotel with amenities like gym, cafe,breakfast.
In order to have your room cleaned or bring utensils you need to call them.
They have buses going to Al Kaaba for every single prayer (you have to wait outside before the prayer call otherwise you will miss the bus).
One more thing i liked is the distances not more than 3 minutes to a mosque, mini market 3 restaurants(you must try the Chinese one it’s the go to).
Side tips:
- if you trying to to buy some gifts you can go to Alotaibih Marke the prices is better than nearby hotel gift shops.
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Price per night from:AU$ 37
Posted on Dec 25, 2025
Moataz888
I’ve stayed four days and enjoyed the daily bus service to Haram it was 24/7 days, the receptionists are professional and approachable.
The room service was friendly and supportive. The room was mid clean not immaculate but it was nice, the TV was working well.
The fridge is not cooling very much but its fine.
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Price per night from:AU$ 54
Posted on Mar 10, 2026|Grand Deluxe Triple Room
Guest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
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Price per night from:AU$ 161