Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
50 reviews
8.7/10
1 night
From CAD 319
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9.7/10
Amazing
GGuest UserMy wife and I stayed with our 2 children in February. (5 and 1-year old) The weather was ideal for outdoor games. The Theme Park is so beautiful and big that it resembles Disneyland. Especially the rollercoaster is breathtaking. The kids had great fun too. Dolphin show recommended. The hotel rooms are very nice and attractive for children. After leaving the theme park, more play activities should be offered for children in the indoor areas of the hotel and the area for this is a bit small. We would like to be able to leave at least one of our children in the children's club under supervision for 1-2 hours. However, there is no such area.
Breakfast and lunch are ideal. Dinner is better. However, in an all-inclusive hotel system, squeezed orange juice should not be charged extra.
I am grateful to Bell boy Selim for his help. He made our stay very easy. On the day I was leaving the hotel, he connected our feeding machine to electricity and helped me prepare my little child's food. Therefore, he helped us spend our last day comfortably. I'm appreciated for your kind help.
GGuest UserWe had a wonderful stay overall. The hotel itself was great, everything was well maintained, we had in total 4 rooms and the kids had an amazing time throughout the week. The atmosphere and facilities really made it an enjoyable holiday for us.
The only aspect that fell short was the food. Having stayed at several 5-star all-inclusive hotels before, we were expecting a higher standard and more variety. Unfortunately, the buffet felt quite repetitive over the week. We especially missed the traditional Turkish charcoal-grilled dishes such as Adana kebab, Urfa, lamb shish, and chicken shish, as well as items like içli köfte, which would have really elevated the dining experience.
This feedback is shared with the intention of helping improve what is otherwise a fantastic hotel. We truly loved our stay and would happily return if the food offering was enhanced.
GGuest UserШикарный отель, хороший, вежливый и внимательный персонал.
При бронировании попросили застелить диван для третьего человека. При заселении этого не сделали, но в течение часа подготовили спальное место.
Также было два халата и две пары тапочек. Попросили донести и персонал сразу все
исправил.
Мы приехали в отель рано, в 10 утра, хотя заселение с 14-00. Номеров свободных в наличии не было, поэтому раньше нас не смогли заселить, но Нас сразу проводили на завтрак. Это было приятно.
Спасибо ❤️
LlvntWe stayed last weekend and were very pleased. Although the building is a bit old, it has undergone a very successful renovation process. Both the general areas of the hotel and the rooms were extremely clean, and cleanliness is more important to us anyway.
The quality of the food and beverages was high. The meals, appetizers and desserts served were fresh and meticulously prepared; therefore, every meal was enjoyable. The main dishes we chose from the open buffet were meticulously prepared and presented on plates by the kitchen staff, and we felt special as if we were at a la carte. We would also like to thank the pita chef, the pita and pastries were very delicious.
We were also amazed by the helpfulness, friendliness and professional skills of the staff. They helped us with any needs or questions we had, and we never encountered any negative responses.
The music playing around the pool was very good. We loved the 70’s, 80’s and 90’s rock classics.
We are very happy with our time at Xanadu and definitely plan to come again. We recommend it.
ИИгорь Селезнев We were at the end of November, the people in the hotel are a little very comfortable rest. Staff as bees, try. Choosing food is not very big, but it is for the best, it is very delicious. Recommended)
GGuest UserCrystal Family Resort – Not What We Expected, But Tours Were Fantastic!
We spent our holiday this year at Crystal Family Resort & Spa. The hotel’s location and facilities for children were nice. The indoor pool was sufficient, and the animation team did their best. However, the hotel as a whole didn’t quite meet our expectations.
Our biggest disappointment was definitely the food. It felt like we were eating the same things every day: beef liver, chicken, chicken, fish once or twice… and then back to chicken and liver again. It was as if no other types of meat existed! There was almost no red meat, and most of the food was dry and lacked flavor. Our kids also struggled with the meals, as there wasn’t much variety or a special corner catering to their tastes. The buffet looked big but the content was poor. Desserts looked good visually but were quite tasteless. From a five-star hotel, we expected much more care and quality.
Room cleaning was okay – it was done daily – but there were occasional misses. Sometimes the minibar wasn’t restocked, towels were forgotten. The reception staff were generally helpful, but during busy hours responses were slow.
The spa area was nice, but prices were a bit high.
Now to the best part of our vacation: the tours!
Instead of staying inside the hotel all day, going out was the best decision we made. As we had done before, we booked two tours from Sputnikturkey.com, and both were excellent:
1. Super Combo Tour – rafting, zipline, buggy… All in one and full of adrenaline! Even though the weather was cold, it was still super fun.
2. Green Canyon Tour – A calm and peaceful boat trip in nature. The scenery was absolutely breathtaking.
Both tours were very well organized, and the price was much more reasonable compared to what the hotel’s in-house tour desk offered. We had a great time and the tours helped us forget the hotel’s shortcomings.
In summary: Crystal Family was just “so-so” for us. We really didn’t enjoy the food — the constant liver and chicken dishes became annoying. But thanks to the amazing tours we booked outside, our holiday turned out great in the end. We wouldn’t return to this hotel, but for tours, our go-to will always be SputnikTurKey.com!
GGuest UserThis was our first time at this hotel. We arrived just in time for the first show of the season, which was absolutely fantastic! I only wished there were more daytime activities, but I'm sure that will pick up once the season officially starts. The grounds are compact but well-zoned. It's a quick 5-minute bus ride to the beach. What pleasantly surprised me was the exceptional level of guest service. Upon arrival, there were no queues or waiting at the reception desk. They promptly asked for our passports for check-in and offered us champagne in the guest lounge. Within 5 minutes, after getting our wristbands, we were able to head straight to our room. The staff were all very friendly.
GGuest UserThis is a very cost-effective hotel, and is worth recommending to middle-class families. The swimming pool, slide, children's games, restaurant, and beach are all impeccable. My child thinks it is the best place she has ever played abroad, better than Bali, Indonesia. There are also shortcomings. Some people at the front desk are not proactive in service. For example, the front desk on duty in the afternoon of July 12 did not explain how to use the wifi, but this is just a few cases. The overall service of the hotel is satisfactory.
LLiubov MoskvinaA comfortable room with everything you need for a comfortable stay. The hotel is located far from restaurants and attractions, so you always need a taxi to get around
GGuest UserI met perfectly, on the recession, the Russian-speaking Sergey told everything, explained. The room is small because there is another one-sleep room in addition to a two-bedroom bed. No TV or refrigerator worked. The tea was both coffee and tea and sugar filled. Cleaned well, it was visible on the balcony and the sleek. In the room, the insulated carpet and slippers and coats are not provided. The safe is 3 euro day, we didn't take. Towel 1 euro day for rent, too. Since the beginning of May the Swedish table was absent. But hungry never left. What gave, then eat. Not comfortable and much was just thrown out because we didn't eat it. Tea and coffee machine and a heavily diluted lemonade in free access from morning to 22:00. Also from 17 to 18 snack-cookies. The sea is close in five minutes, calm without waves, swim. The pool on the territory with a mountain is very small and cold. In general, for such money is not a bad turbine on the sea. The tourists were few. But this village is to go somewhere to have fun, next to the bus stop. They went to Belek and Legend Park, I liked it very much.
What are the best family-friendly hotels in Serik?
Families visiting Serik often prefer hotels like The Land of Legends Kingdom (from CAD 843), which are well-known for their family-friendly features of spacious family rooms and child-friendly services.