Oakfield Hotel & Suites, Ascend Hotel Collection

The staff is exceptionally pleasant and professional, offering great front desk help. Conveniently located near schools and public transport, with easy access to a large supermarket.

We had a reservation at Oakfield Hotel & Suites in Rochester, but unfortunately had to cancel last minute due to a flight change. I tried to cancel through the Choice Hotels app, but it was already past the cancellation window - looked like we were going to be charged for the full stay. I figured I’d try calling the hotel directly and left a voicemail explaining the situation, not really expecting anything. To my surprise, someone from the hotel actually called back. They listened, understood the situation, and kindly canceled the reservation without charging us. This kind of thoughtful, human response is exactly what separates good hotels from great ones. Even though we never made it through the front door, the way the staff handled this situation left a lasting impression. Based on this experience alone, I’ll definitely be staying here the next time we’re in town. Thank you, Oakfield team - you turned a travel hiccup into a moment of genuine appreciation.

Superb remodel and refurbishment recently attracted me to stay here. They used top quality all the way. Staff is spot on helpful and very courteous. Keep in mind, this is NOT a resort, but a VERY good place to stay! I do recommend. Some decent quality fast food a quick close walk away.