Nicole
March 30, 2024
Check in took awhile. It looked like they were training someone, so that was understandable. Got to our room, and were appalled. Window wouldn’t close all the way, so cold air and noise was coming in. No shower curtain, and the shower was gross. Stuff all over the bathroom floor, like it wasn’t cleaned. Stains on the bed and smelled of smoke in the room. We spoke with the manager who was very nice and allowed us to cancel our room and get our money back. We appreciated that gesture a ton!