Hotels in Cairns City, Cairns North

Facilities: New Cleanliness: Spotless Environment: Beautiful Service: Attentive The location is excellent, and local tour groups even offer convenient pick-up and drop-off services from the hotel. The hotel's dining options are superb. It's particularly well-suited for family trips, as children will have a fantastic time playing right within the hotel.

Location is right front of big shopping centre. 4mibts to Rusty fruits and vegie market. Only 15 mints to esplanades st. Room is clean , bath room clean Just kitchen need to update . Bit rustic around water area. But overall , excellent service and friendly staff!!

The hotel was extremely customer friendly. We had booked an ocean view room and they initially did not put us in that. When we went to get it corrected, they not only put us in an oceanview room but also gave us free breakfast for two days. The staff was incredibly friendly. The location was super convenient.Overall was a fantastic stop.

Reasonable price for a wonderful service Highly recommend everyone to stay in Heritage Cairns. The staff was responsive to our night arrival and everything was pretty smooth. The rooms were clean and the WiFi connection is stable too. The staff kindly arranged a suitable room for my mum who was not good at walking. Moreover, the staff let us use the shower room with towel and amenities even we had already checked out that day. Many thanks for their hospitality!

This booking is one of the rare ones I had serious dissatisfaction so I had to write a long review. First the information on the booking page is not fully transparent. We were only made aware that the 2 bedroom suite we booked does not offer daily room cleaning service. Cleaning service comes in only every 3 days of stay (so for 5 nights we stayed, the room was cleaned only once!) If this was well informed, I probably would not consider booking this room. Second, the service was almost non-existent. When they said clean towels can be offered upon request, the towels were literally left on the table top immediate behind the front door. On the “clean day”, we were amazed to find toilet brush and bin left on the closed toilet bowl, ants were spotted near the sink, tissue boxes were not refilled, and pillow cases had clear sign of dirty marks. Despite a 5-night stay, hotel didn’t allow any late check out beyond 12pm. Front desk insisted an hourly fee and different people were giving different fee rates. This was again confusing and disappointing. Pls also note overnight parking is charged at $12 per night. Breakfast offered at $28/pax had limited choices (basic international breakfast) Other than above, the room is generally clean. We didn’t have a chance to explore other parts of the hotel so no comment on the amenities. The location was fantastic, within walking distance to the pier and good selection of food options.

Beautiful location, clean and thoughtfully designed room and bathroom. The amenities are all provided and the team is very professional. Nearby Esplanade, cafes, Woolworths. Parking spots are often available in front of the property on the street.

The hotel is centrally located Rooms are nice and clean although We wanted single large bed but we offered two separate ones They are very particular about check out at 1000 Most of the hotels at least give one hour relaxation but they were adamant at 10 No room cleaning was done on the second day and the lockers did not work Breakfast is quite standard nothing exceptional Overall a comfortable stay but I really wish to check out at 1100

Spent 4 nights at the Cairns Plaza and couldn’t have been happier. Good, clean room. Staff couldn’t have been more helpful and pleasant with it. Excellent location for getting around - 15 mins walk from the reef terminals and 3 mins walk to the bus to the botanical gardens. Very close to cafes/restaurants, the night market and shops. I knew beforehand there was no hotel restaurant but breakfast/meal boxes available to purchase. I would happily go back

The room was very clean. There was a ********* lady at the front desk who could speak Chinese. The hotel has a special menu every day. When we arrived, it was steak night and the steak was quite big. There was room cleaning service. The environment was very quiet. It was very close to the pier and it was very convenient to eat around.

We stayed in the lovely and spacious executive king room, but unfortunately had to move to a deluxe king room with a balcony on the second night due to the executive room being fully booked. We were somewhat disappointed as the deluxe room felt older and less well-maintained, a noticeable downgrade. However, we appreciated the convenient second-floor area with complimentary coffee, books, and games, and the hotel's location was ideal; close to restaurants and shops yet peaceful.