Hotels in Melbourne Central Business District, Carlton

The hotel has an excellent location, right in the heart of Melbourne's CBD, with a bustling commercial district right outside. Various light rail lines (Melbourne doesn't have a metro, it's all trams) pass by. The hotel is clean, the front desk service is acceptable, and the breakfast is decent. The only downside is that it's not a great option for several consecutive nights without changing hotels. The hotel is new, so the facilities are quite modern. The biggest problem is that hotel prices in Melbourne fluctuate daily, and the differences are huge; for example, weekend prices can be more than double Monday prices.

I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down. **Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them. **Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind. **Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure.

I stayed at 3 hotels all near Flagstaff stations for this trip, just to try something new and compare. Excellent location and the Flagstaff garden is at the opposite. The Pegasus has a real kitchen and utensils since it's an apartment hotel. No view at all but it's ok for a night's stay. The bed is so soft but so as the Radisson and the Jazz hotel so I guess it's the standard?.. Staffs had reasonable service, but I overheard the guest in front of me checked out 30mins later than he should and the staff were not happy about it at all, like teacher talking to a misbehaved student. Overall it's price for money.

I recently stayed at the Mercure Melbourne in the heart of the city, and it was an excellent experience from start to finish. The location couldn’t be better—right in the middle of Melbourne, with shops, restaurants, public transport, and major attractions just steps away. The room was clean, comfortable, and well-maintained, with all the amenities you’d expect from a quality hotel. The bed was cosy, the Wi-Fi was fast, and I loved being able to walk straight out into the buzz of the city. The staff were welcoming, helpful, and professional, making check-in and check-out smooth and hassle-free. The breakfast buffet had a great variety of fresh options, and the dining area was bright and inviting. Overall, Mercure Melbourne is perfect for both business and leisure travellers who want convenience, comfort, and great service in the heart of the city. I would definitely stay here again.

This apartment is right on the edge of Melbourne’s free tram zone, just a few blocks from Flinders Street Station—an ideal base for anyone familiar with the city’s tram network. Getting around is straightforward if you know how to make the most of the free transport system. The apartment itself is well-equipped with all the essentials for a comfortable stay. A functional kitchen includes a stove, an ample supply of cutlery and plates, and a smart TV with built-in access to Netflix—perfect for winding down after a day out. The heater did emit a high-pitched noise when first switched on, but it settled once the temperature stabilized, allowing for a restful night. The only down side is the reception is not 24hrs.

The check in was very late from our side in the night and we didn't realized that reception will be closed after 8pm. And also no one was reachable for this late check in. Even a phone number was on the door, but no one answered 😒 The room is big but a little bit bad smelling. Also it's not really clean.

The room is large and spacious. It has everything you need. It is not crowded for four people. The view outside the room is also very good. The location is convenient. You can walk to the city center.

The hotel is very unique and has a cozy feel. I booked a riverside room with a view of the Yarra River. The restaurant is great, and if the weather is nice, you can have breakfast by the river. The croissants and coffee in the cafe are excellent. The spa is especially recommended. I had a facial, and for $250, it was very cost-effective. Because I was in a hurry, the spa staff even started my service half an hour early. It felt very appreciated. It was a very good stay and I will go back next time I have the chance.

Staff are kindly location is great, but we stay that room washing machines too noise when it working, we reported to reception, but maintenance check he told me all good, at night I try it again still same didn’t fix up, other things are great in the room.

Staff thrown thing in the fridge cause i dont update the check out date as per continue stay extend stay that its my fault but the things inside is fresh and new i just bought like Orange , Vegetables and coke which is full 5 cans they said they dont care about thing fresh or not just date is not up to date and convince me to get breakfast which a bad food so annoying