Drury Plaza Hotel Indianapolis Carmel

I have visited this location before and I enjoyed it. Unfortunately, that wasn’t my experience this time. Upon arrival with my family of 11, I booked 2 suites. One room was available pre check-in but the other room was not, which was understandable. After waiting a hour, it reached check-in time and the room still wasn’t available. Moments later, the only nice employee I encounter, told us he found a similar room but would need to change floors. Fine, no big deal.. We went to visit the pool but our key wouldn’t work. Went to the service desk just to find out you have to sign some form before using the pool. Once signed, they gave new keys to access the pool. The pool was so cold nobody could use it. Every person who came in the pool room said the same and skipped out. Luckily there was a hot tub but unfortunately my toddler couldn’t enjoy it with us. The next morning we got up for their free breakfast. It’s not bad for a free buffet! No complaints there. Many options! However, we ran into another problem quickly. We left our key back in the room and when asking for another at the front desk they wouldn’t give me one without an ID, which was also in the room. (My info and ID would be on file so not sure why couldn’t verify that way) luckily my sister was still in the breakfast lounge and we just used hers. After reuniting with my family before checkout I heard similar disappointing stories about their employees. Don’t think we will be back. We went to another hotel.

I stayed here for 2 x nights. The first night I arrived close to midnight. Room was cold and thermostat and heating unit did not work. I made the team at front desk aware of what was happening. Subsequently, there was another guest on 3rd floor complaining of the same situation. While it was reported as "fixed"... the room took forever to reach temp. it took from 6pm until 3am this morning to reach 74 degrees (per the t-stat) when it finally felt "warm". I 100% understand that this is an unusually cold situation in the U.S. right now... but the mechanical system should be designed accordingly to accommodate comfortable conditions for guests.

Very nice hotel. Indoor outdoor pool was heated and comfortable on zero degree day. Large hot tub. Free hot breakfast. Drinks and snacks every evening, nachos, hot dogs, baked potatoes adult beverage bar. And the Firebird restaurant next door had excellent food and service

I do not know another hotel that offers free (basically dinner) & free breakfast. Love that they are one of the last hotels with a hot tub and swim in/out pool!

We were in town for only 24 hours and the Drury Plaza Inn was a respite for our busy trip. Clean, beautiful public areas, great amenities and very helpful staff made this the perfect hotel for our stay. Will. definitely stay here on our next trip.

JENNIFER at the front desk was a dream! Polite, smart, efficient, and extremely professional ... JA

Top of the line all around. Had a wonderful, relaxing, comfortable, quiet stay. Very spacious room and bathroom, great shower, solid Wi-Fi, every TV channel you'd need, fantastic breakfast buffet in the morning. They're my go-to when I stay in Indy and will continue to be because of how great the place is.

The staff is very friendly. We liked our room a lot. The breakfast was extensive. And the free drinks and food in the evening were a delightful surprise.