Hotels in Bai Chay, Cat Hai

It just opened, probably before May Day, and many facilities are not perfect yet. Such a beautiful room has no dry and wet separation, many things in the toilet seem second-hand, and the hotel smells very bad. We slept with the window open all night, and the door handles and the place where the bath towels are placed are dusty. Also, when we went upstairs to have breakfast in the morning, the staff went in to clean without the guests' consent, and we left all our things in the room, which was very unsatisfactory! And the location is quite remote, you have to take a taxi to go to the attractions, and you ate fried snails nearby, which was a big rip-off😭

The staff were friendly and professional. It was located on a main road but away from Ha Long centre/ Marina which gave us the best of both worlds i.e. tourist hotspots and local hotspots. The breakfast buffet was splendid; too many choices so we were not able to try all of them despite being there for four breakfasts. The Infinity swimming pool and bar was a dream; had it all to ourselves because no one was up there swimming around early afternoon. The beach was a 15 minutes walk away and the main touristy beach was under five minutes motorbike ride.

Check-in at the Radisson was quick and smooth. The hotel is large and modern with a beautiful lobby. The room was modern and nicely decorated. The outdoor pool was unfortunately very cold as it was not heated, but the indoor pool was pleasantly warm. One downside was that there was no staff at the bar, and no one came by to ask if we wanted drinks or food – although this may have been due to the off-season. On the positive side, they kindly allowed me a fresh-up after check-out, which I greatly appreciated.

Wonderful 2 nights stay at the DelaSea hotel. What I enjoyed most was the staff as they were all so caring and helpful. Highly professional. From the reception with Hoa taking special care of me not to mention ”Alice” and the others. Same at the restaurant. From the manager to the supervisors to the staff. I can't name them all here but they made my stay very special. Food was really good. Staff attention was ”phenomenal”. The room was great (I got one on the top floors facing the bay) and despite being a very noise sensitive person I slept very well. No loud music noise (it was on a weekend early November). The bed was very comfortable and the air conditioner was not noisy though very efficient. Good shower. I did not use the swimming pool but it looked great. By the way I was told that taking photos from the bay at sunset from the swimming pool is ”the thing to do” :) I can only praise the staff and the management for the wonderful hospitality even when super busy with big groups (which was the case during my stay). Based on my personal experience I definitely highly recommend the DelaSea hotel and it will be my choice next time I am in Ha Long.

A wonderful stay! The hotel is beautifully designed. The staff are young, polite, and very friendly. The room was modern and elegant, with tasteful colors and a clean, airy atmosphere. I especially loved the private balcony with a stunning sea view. One of the most impressive aspects was the breakfast. It was absolutely delicious and exceeded my expectations. Highly recommended for anyone looking for a relaxing and comfortable stay!

As I wrote my last review, I was waiting for my transport back to Hanoi as Super Typhoon Yagi was well approaching. It just so happened that minutes before we were supposed to be picked up, the transport cancelled, leaving us stranded in Ha Long with nowhere to go. So I booked another night at The Yacht. It has BY FAR the best staff I have ever seen at any hotel. The storm was the biggest that’s hit Ha Long in decades and it caused ALOT of damage. The staff kept all the guests calm and assured and even switched our rooms from high floors for safety reasons. Thank you to Nga at the front desk, bye very special Thank you to Thao (also at the front desk). She made our very challenging couple of hours after the storm disrupted our plans (rebooking flights and hotels in Hanoi, dealing with transport and everything else) a lot less stressful. I cannot thank the team at The Yacht enough. Best hotel experience ever. Thank you all and I will be coming back.

The rooms are standard and clean, located near the food street. I stayed here again during a business trip. The facilities are all good, and the breakfast is nice. Important is the view are very beautiful!

I had a wonderful stay at this hotel. The service was truly outstanding — the staff were polite, professional, and always ready to assist with anything I needed. The check-in was smooth, my room was clean and comfortable, and the facilities were well-maintained. I really appreciated the warm hospitality. Highly recommended for anyone visiting this area!”

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.

Everything was good about the hotel Just the front staff was confused and made us sit 1 hour for nothing and tried tricking us to a smaller room then the ones we booked since they loved saying room is not ready only when we became little strict they gave us the room so not sure why trouble us when we had a small kid with us Otherwise the facility and rooms were clean but the struggle to have us reach our room was really an awful experience