Hotel Ruze Reviews

Response from Property: Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed the view, our breakfast options, and found our staff friendly.Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant stay!Best regards,Nayereh MousaviFront Office Manager

Response from Property: Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is truly valuable to us and we thank you for sharing it.We are happy to know that you appreciated the location of our Hotel, the quality of our services and the courtesy of our staff.We hope that you will have another opportunity to return to stay with us and we will be happy to welcome you back to the Hotel as one of our most welcome guests.Thank you for choosing us!Best regardsMichele PecorellaFront Office Manager

Response from Property: Dear Guest,thank you for your review. We will be happy if you visit us in a future again.Best Regards,JakubHotel Ruze

Response from Property: Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.Your opinion is very valuable to us but, unfortunately, it is not very clear what the problem was during your stay.Regarding the pre-authorization that was requested during check-in, we can assure you that any excess that is not due, it will be refunded directly on your credit card account. It's just a matter of timescales between banks, which sometimes take longer than expected.We hope you will have another chance to visit us and we will try our best to give you a better impression (as most of our guests had), next time.Thank you for chosing us.Best regardsMichele PecorellaFront Office Manager

Response from Property: Dear guest,Thank you for taking the time to share your experience.We are pleased to hear that you enjoyed your stay with us.We appreciate your kind words and hope to welcome you back for another memorable stay in the future!Best regards,Nayereh MousaviFront Office Manager

Response from Property: Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for dedicating your time and sharing your valuable feedback with us.We are pleased that you appreciated the location of our Hotel, the quality of our services and the courtesy of our staff and we hope you can come back to stay with us soon.We thank you again for choosing us.Best regardsMichele PecorellaFront Office Manager

Response from Property: Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.Your opinion is very valuable to us and we thank you for sharing your feedback.We are pleased that you appreciated the quality of our services and the courtesy of our staff.We are sorry to read that the only "negative note" comes from your experience in the Wellness Center, which is not directly managed by the Hotel's management. We will check with the owner of wellness center, so that the quality of the services offered is suitable for the level of the general services of the Hotel.We really hope that you can come back to stay at our Hotel and we will do our best to try to give you an even better experience than the one you just had.Best regardsMichele PecorellaFront Office Manager

Response from Property: Dear Guest,we thank you for choosing our Hotel Růže as your preferred in Český Krumlov.We greatly appreciate your feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations in terms of room service, breakfast, and room amenities.Your comments are valuable to us, and we take them seriously. We will use your feedback to identify areas where we can improve and make necessary adjustments to enhance the overall guest experience. Our goal is to provide a top-notch stay for all our guests, and we regret that we fell short during your visit.We would like to assure you that your concerns have been shared with our management team, and we are actively working on addressing these issues to ensure that future guests do not encounter similar disappointments.We hope that you would consider giving us another opportunity to provide you with a more satisfying experience in the future. Your satisfaction is important to us, and we are committed to making the necessary improvements.Thank you for choosing our Hotel, and we hope to have the chance to welcome you back and exceed your expectations on your next visit.Warm regards,Michele PecorellaFront Office Manager

Response from Property: Dear Guest,We are sorry to hear that your stay was not exactly to your expectations. I believe that if you give us another chance, everything will go perfectly.Best Regards,JakubHotel Ruze

Response from Property: Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.Your opinion is precious to us and we thank you for sharing it.We are pleased to know that your stay in our Hotel met your expectations and we hope that you can return to Cesky Krumlov soon and be one of our most esteemed guests again.Best regardsMichele PecorellaFront Office Manager

Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back soon for another pleasant stay!Best regards,Nayereh MousaviFront Office Manager

Response from Property: Dear MING CHE C, Thank you for sharing your wonderful experience with us. We are thrilled to hear that Wan provided perfect service and contributed to making your stay comfortable and enjoyable. It's always our goal to leave our guests with wonderful memories, and we're glad that Wan Rung was able to assist your group with any questions or issues. We look forward to welcoming you back in the future for another great experience. Best regards, Premysl Grunt, Hotel Director

Response from Property: Dear hubblesy, Thank you for sharing your wonderful feedback! We're delighted to hear that Nancy provided exceptional service and made your stay so enjoyable and stress-free. It's great to know that her friendly and professional demeanor, along with her dedication, truly enhanced your travel experience. We take pride in our staff's commitment to providing top-notch service, and your kind words about Nancy will certainly be shared with her. We look forward to welcoming you back for another memorable stay. Best regards, Premysl Grunt, Hotel Director

Response from Property: Dear John, Thank you so much for your fantastic review! We are thrilled to hear that you loved your stay with us and appreciated the charm of our historic building close to the medieval castle. It's wonderful to know that you found the rooms to be nice, clean, and quiet. We are especially glad that Lucia at the front desk was able to make your stay extra special. Her ability to connect with you in both English and Spanish is something we value highly. Your kind words will be passed on to her as a token of your appreciation. We hope you'll be able to visit us again soon for a longer stay to further explore and enjoy what our hotel and the surrounding area have to offer. Best regards, Premysl Grunt, Hotel Director