Counter service is quite poor, no recommendations for staying at all. Because we reserved a deluxe room We cannot know how many people were staying in the deluxe room zone that day.
The day we checked in and went into our room at Building 10 or Building 11, I don't remember exactly4. The floor has a lot of rooms. When we got there it was very quiet with no one staying in any of the rooms. We were two women. We looked at each other and decided to go ask to change rooms. We asked the counter why they didn't inform us first that there were no people staying in the building. If we upgrade the room, we agree. which the answer was Well, the customer has reserved a deluxe room. I feel terrible about answering. While we were waiting to change rooms, there was another man who had also reserved a deluxe room. Came to ask for a change and he informed me that no one could stay there. It was very quiet and scary. Plus, on the first floor, not a single light was turned on. The service should be greatly improved. If someone has reserved a deluxe room in that zone and there are no guests, they should be advised to upgrade the room before losing their feelings. I think everyone would be willing to upgrade if they knew that no one was staying in that zone. Which is really very scary.
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