Mmmcfdm
May 25, 2025
The experience of staying at Yinlu Hotel this time was perfect. I would like to thank the guest relations manager Cheng Ming for his meticulous service! From the first day of check-in, he showed great professionalism. After actively adding WeChat, he not only sent detailed hotel guides and local travel tips, but also thoughtfully planned the itinerary for us, and even marked the niche check-in points clearly. Every morning, I would receive his warm greetings of "how was your rest?", and late at night, he would take the initiative to ask if I needed a bath bag or a foot bath bucket. This 24-hour online butler service made people feel at ease. Whether it was consulting about nearby food or transportation suggestions, his replies were always seconds and full of enthusiasm. His friendly and easy-going communication style made the foreign travel feel like a friend. The carefully prepared bedding in the guest room was moderately soft and hard, and even my picky cervical spine was fully relaxed. The herbal bag of the foot bath bucket and the room aromatherapy cured the fatigue of daily running. This attitude of maximizing customer experience made us truly feel the weight of the four words "feel at home". Yinlu will definitely be the first choice for the next trip!
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