Crowne Plaza Changsha Development Zone, An IHG hotel

An absolutely fantastic stay experience! As I was traveling with elderly family members, I specifically called the hotel in advance to request a quiet room, preferably close to the elevator. The front desk staff member who took my call was incredibly patient, meticulously noted my preferences, and assured me they would do their best to accommodate. To my delightful surprise, upon check-in, the friendly front desk attendant immediately recognized my booking and, with a smile, informed us: 'We've prepared everything according to your request, and we've even upgraded your room!' The room not only perfectly met my initial requests – it was quiet and conveniently located – but also came with an unexpected upgrade to a premium room with a spectacular view. The city skyline from the window was truly stunning. Adding to the thoughtful touches, we found complimentary welcome fruits and a handwritten welcome card on the table – these small details truly made us feel cherished. The room itself was impeccably clean, boasting modern amenities, and the bedding was wonderfully soft and comfortable, ensuring a perfect night's sleep. This stay truly highlighted the seamless coordination between the hotel's front and back-of-house teams, demonstrating a genuine commitment to anticipating and fulfilling guest needs. This sense of being respected and valued far exceeded all my expectations. Your professionalism and genuine care significantly enhanced my trip, adding a profound sense of happiness. I will absolutely choose to stay here again and wholeheartedly recommend it to all my friends!

Check-in at the front desk was quick and efficient. The room was spotlessly clean. The soundproofing in the room was excellent; I couldn't hear any footsteps from the hallway. The location was absolutely fantastic! Right downstairs at the intersection, there's a subway entrance and a shopping mall. With options like Cha Yan Yue Se and Hunan restaurants just around the corner, you can easily grab food and drinks whenever you like.

This was my first time staying at Crowne Plaza Changsha, and it certainly didn't disappoint! From the moment I stepped into the lobby, I was greeted by the hotel's pleasant fragrance. The overall experience was excellent. A dedicated Guest Relations Officer assisted me throughout my stay, recommending local attractions, dining spots, and even providing 50% off Didi ride-hailing coupons, which was incredibly good value. The thoughtful, attentive service left me thoroughly impressed. The front desk staff were incredibly polite and explained everything thoroughly. Check-in was convenient and quick; I received a complimentary room upgrade to a high-floor room, which I really appreciated. The room was pre-cooled with the air conditioning already on, so it was wonderfully refreshing upon entry. The AC was powerful and effective. I will definitely choose this hotel again for my next visit. Highly recommended!

A truly delightful and surprising stay! While not in the city center, the hotel is very close to the airport, making it an ideal first stop for a trip to Changsha. A day before our arrival, the Guest Relations Manager called to inquire about our room preferences, provided detailed directions to the hotel, and even shared discount taxi vouchers. Their service was incredibly warm and welcoming. During check-in, the lovely lady at the front desk thoughtfully arranged a top-floor room for us, offering fantastic views from the two floor-to-ceiling windows. The hotel prioritizes guest privacy, requiring a room key card to access the upper floors. The stairwells were also very clean and tidy, and with plenty of elevators, we hardly ever had to wait. We were pleasantly surprised the moment we opened the door. Although I had only casually mentioned it was my birthday the next day, I never expected the housekeeping staff to have prepared such a thoughtful setup, especially that little elephant – absolutely adorable! This was followed by an incredibly thoughtful birthday card and dessert from the Guest Relations Manager. It truly added a special touch to the celebration. Life really does need these little surprises. We are so thankful! The overall experience was fantastic, a definite five-star recommendation!

On a business trip to Changsha, the Crowne Plaza was quite convenient. My first stay there was excellent, with both cleanliness and service being top-notch. So, for this trip, I booked the Crowne Plaza again. Before my arrival, the hotel proactively called to confirm my travel plans. On the day of check-in, the hotel thoughtfully upgraded my room and even prepared some lovely local seasonal fruits, which was a very warm gesture. The quality of their service truly shines through in these small details. It was a truly delightful stay.

The moment we checked in, the kids received mysterious gifts 🎁, which absolutely delighted them! The room decor was adorable, and a bath in the tub was incredibly relaxing. The place was spotlessly clean, and the service was impeccable. To our surprise, they even gave us two complimentary group photos upon checkout. Plus, the dedicated car service to the high-speed train station made our departure incredibly hassle-free. Cannot recommend this hotel enough!