Wakanoyu

Hot Spring Quality: Consistently praised for "source-flow" hot springs with smooth, milky water, available 24/7.(based on 1 review)

The hot spring and the cleanliness of the facilities were very good, and we were looking forward to a relaxing stay. However, our dinner experience was extremely disappointing. We had a set dinner that included rice cooked at the table. Unfortunately, the rice never cooked properly. The explanation we received afterwards was confusing and contradictory: we were told it might have been due to opening the lid too early, but in fact only one person opened the lid right after the fire went out, while the other three of us waited the instructed 10 minutes. None of the rice was cooked properly. The staff told us this was a “rare case” and assured us it would not happen again. But since the real cause was never identified, we felt it could easily happen again to other guests. There was no alternative meal offered, and the handling of the situation was unsatisfactory. Another concern was that there was no manager on duty that evening. The staff seemed unsure how to handle the situation, which made us feel even more uneasy. For a hotel of this standard, I would expect a clear plan for how to deal with problems when a manager is not present. It is a pity, because other aspects of the stay were pleasant. But until the dinner service and management system are improved, I would hesitate to return or recommend this property.