Uchi Chitose Ajito

This B&B was extremely disappointing. First, the electronic check-in process was completely broken. The tablet didn't work. I tried to contact the person in charge, but no one answered. I wasted an hour, and ultimately had to manually open the door for them, which delayed my planned trip to the Otaru Canal. Second, the room's soundproofing was extremely poor. Although it was a B&B, the upstairs guest was running around all night, making it impossible to sleep. Most unacceptable, when I emailed the management about the situation, not only did I receive no assistance, but they actually accused me of not following the check-in process. As a long-time guest who has stayed in countless B&Bs and hotels, I fully understand that the process issue stemmed from the system, not me! I have complete records and the housekeeper's testimony. Overall, this B&B's hardware and service were completely substandard. It was a shame, and I won't be returning. By the way, there was a door separating the inner room from the adjacent room, and people from the adjacent room kept trying to get in all day. I assume it was out of curiosity, not intentional, but it was truly disturbing and frustrating.

部屋のパスキーは教えていただいていましたが、ロビーのロックキーが共有いただいてなかったため、入れませんでした。 偶然、宿泊者の人が開けて入れてくれましたので良かったのですが、ロビーのパスキーも合わせて事前に共有いただきたかったです。 電話対応はすごく親切で、助かりました。