Shoyiri-La Hotel (Fairy Mountain Visitor Center) Reviews

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you found our hotel to be the cleanest in the town. Cleanliness is one of our top priorities, and we are glad that our efforts have been recognized.Your praise for our front desk services is extremely appreciated. It's always our pleasure to assist guests with their needs, including arranging early morning taxi bookings. We are glad that we were able to make your morning travel arrangement a seamless one.We understand that booking a hotel at such a late hour, especially due to dissatisfaction with another accommodation, can be stressful. Thank you for choosing Shi Yi Li and for your trust in us, even at your own expense. We are honored that you chose to stay with us despite the unexpected situation.Upon checking in, it's heartwarming to hear that you were surprised and pleased with your room. We strive to provide comfortable and inviting spaces for all our guests, and it's rewarding to know that we succeeded in doing so for you.We hope that your experience at Shi Yi Li exceeded your expectations and that you will recommend us to your friends and family. If there's anything else you need or any feedback you'd like to share, please don't hesitate to contact us.Once again, thank you for choosing Shi Yi Li for your accommodation. We look forward to welcoming you back in the future.

Response from Property: Dear guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel.It's great to know that our location next to the tourist center provided you with convenient access to tickets for Wulong Karst Geological Park, Fairy Mountain, and other attractions. The transportation options to various attractions and Wulong Railway Station certainly added to your convenience as well. Additionally, being close to restaurants and a supermarket made it easier for you to explore the local food and shop for essentials.We are thrilled that you found the room comfortable and newly renovated. Cleanliness and spaciousness are always our top priorities, and it's rewarding to hear that we have succeeded in providing you with a pleasant accommodation experience.Your satisfaction is our utmost goal, and we strive to maintain our high standards of service and amenities. We hope to welcome you again in the future and continue to provide you with an exceptional stay.Thank you again for your kind words and support. We wish you a pleasant journey and look forward to your next visit!

Response from Property: Dear Guest,Thank you very much for your feedback and comments on our hotel. We are delighted to know that you enjoyed your stay with us and found some aspects of our services and facilities to be impressive.Firstly, we appreciate your recognition of our convenient location, which is indeed just a few minutes' walk from the Karst tourist center. We believe that this proximity to major attractions adds significant value to your visit.We are also pleased to hear that you found our rooms spacious and the amenities provided satisfactory. Our team strives to ensure that every guest has a comfortable and enjoyable stay, and we are glad that our efforts were well-received.Regarding the breakfast, we apologize if the food did not meet your expectations. We take feedback seriously and will work on improving our breakfast options to better cater to the diverse tastes of our guests.Additionally, we would like to clarify that the CNY 300 deposit required during check-in is a standard procedure for incidentals and is fully refundable upon check-out, subject to any additional charges. We appreciate your understanding and cooperation in this matter.Once again, thank you for sharing your thoughts and experiences with us. Your feedback is valuable in helping us continuously improve our services. We look forward to welcoming you back to our hotel in the future and providing you with an even better experience.

Response from Property: Dear Guest,Thank you so much for choosing our hotel and for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be excellent in several aspects.Firstly, we appreciate your recognition of our excellent location. Being situated near the tourist centre indeed provides guests with convenient access to various attractions and public transportation. We are glad that this aspect of our hotel contributed to your enjoyable stay.We are also thrilled that you mentioned our host's friendly demeanor. We strive to provide warm and personalized service to every guest, and it's rewarding to know that our efforts were well-received.Furthermore, we are glad that you found your room to be spacious, clean, and cozy. We pay close attention to detail in maintaining the cleanliness and comfort of our rooms, and it's rewarding to hear that you enjoyed your accommodation.Lastly, we are glad that you enjoyed interacting with our friendly cats. They are part of our hotel family and we are sure they added a touch of warmth and fun to your stay.Thank you once again for your kind words and for being a valued guest. We look forward to welcoming you back to our hotel in the future and providing you with another memorable experience.

Response from Property: Dear Guest,Thank you so much for your kind words and for choosing our hotel for your stay. We are delighted to hear that you enjoyed your experience with us.We are glad that our hotel's proximity to the city center made your visit more convenient. Our newly renovated and clean rooms are designed to provide a comfortable and relaxing environment for our guests, and we are glad that you found them to be satisfactory.Your happiness and satisfaction are our top priority, and we strive to provide the best service and accommodation for all our guests. We hope that we will have the opportunity to welcome you back again in the future.Thank you once again for your positive feedback. We look forward to serving you again soon.Warm regards,The Hotel Team

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel and found it to be convenient, comfortable, and of excellent quality.The proximity of our hotel to the Fairy Mountain Visitor Centre indeed offers guests a prime location, making it easy to explore the surrounding attractions. We are glad that you appreciated this aspect of our hotel.Moreover, we are thrilled that you enjoyed the spaciousness and modern design of our newly renovated rooms. Cleanliness is always a top priority for us, and it's great to hear that our efforts have been recognized.Our staff is committed to providing exceptional service, and we are glad that their friendliness and helpfulness left a positive impression on you. Assisting with luggage is always part of our service, and we're glad we could assist you.Lastly, we are extremely pleased that you enjoyed our breakfast. We strive to provide a delicious and satisfying meal to start each guest's day, and it's wonderful to know that our efforts have been well-received.Your kind words are a great encouragement for our team, and we look forward to welcoming you back in the future. Once again, thank you for choosing our hotel and for sharing your feedback.

Response from Property: Dear Guest,Thank you so much for your wonderful feedback about your stay at our hotel! We are delighted to hear that you enjoyed your time here.It is a pleasure to know that our room met your expectations, being both clean and spacious enough for two people. The comfort of our guests is always our priority, and we are glad that you found the bed to be very comfortable.Our reception team strives to provide the best service possible, and it is heartwarming to hear that they were friendly, helpful, and went above and beyond to assist you with purchasing attraction tickets and providing guidance. It is also a nice touch that they provided snacks for your room.We appreciate your recommendation and are confident that our hotel will be a great choice for anyone planning to visit Wulong - Fairy Mountain.Once again, thank you for sharing your positive experience with us. We hope to welcome you back soon and continue to provide you with an exceptional stay.

Response from Property: Dear Guest,Thank you so much for your kind words and positive feedback! We are truly grateful to have received such an outstanding review from you and your mother. Your satisfaction and recommendation mean the world to us.We are delighted to hear that you enjoyed your stay at our hotel and found it to be a very welcoming and friendly place. Our team strives to create a cozy and inviting atmosphere for all our guests, and it's rewarding to see that our efforts have paid off.Mei at the front desk is indeed a valuable member of our team. She is always ready to assist our guests with any requests or inquiries, and her helpfulness and professional attitude are truly admirable. We are proud to have her as part of our hotel.Furthermore, we are glad that you mentioned our friendly cats. They are indeed a highlight of our hotel, and they love to greet and interact with our guests. We believe that they add a unique and cozy touch to our hotel.Lastly, thank you for mentioning the goodies that you received from us. We always strive to provide our guests with thoughtful and personalized touches that make their stay even more enjoyable. We hope that you enjoyed the treats.Once again, thank you for taking the time to share your experience with us. Your feedback isvaluable to us as we continue to strive to improve our services and facilities. We look forward to welcoming you and your family back to our hotel in the future.

Response from Property: Dear Guest,Thank you so much for your glowing review! We are thrilled to hear that you had a superb experience at our hotel.We are delighted that you appreciate our convenient location next to the visitor center, making it easy for you to explore the surrounding area. Our team strives to provide exceptional service, and it's gratifying to know that our efforts have been recognized.Moreover, we are proud of our newly renovated and ultra-clean rooms, which are designed to offer our guests the utmost comfort and relaxation. It's reassuring to hear that you enjoyed this aspect of your stay as well.Once again, thank you for your feedback. We are committed to maintaining our high standards of service and cleanliness, and we look forward to welcoming you back in the future.