Advantages: The staff has a good service attitude, the room is clean, the surrounding environment is beautiful, it is at the top of the fairy mountain, and there is actually a prairie next to it. I only stayed for one night and didn't have time to walk around carefully.
Disadvantages: The room facilities are missing and a bit old, and the air conditioner will keep making noises when it is turned off. Fortunately, I changed the room. The service of the Chinese restaurant is obviously not up to par, and there are no photos of the dishes. Is it blind to customers? The lack of business proficiency is visible to the naked eye. It is understandable that the hotel restaurant can be more expensive, but if the service cannot keep up, there will only be fewer and fewer customers, a vicious cycle.
Including the bars near the hotel, the service feels that they can't keep up. I am not familiar with the business, so I dare not try it. The TV can only use the set-top box it brings, and you can't plug in your own hard drive or cast the screen. In fact, it doesn't matter. The customer service called to express apology and said that the gift of specialties when checking out was originally a plus point, but no one mentioned it at all when checking out. It may be that the handover was not good. Of course, I don't expect any expensive gifts, but the customer experience is not good.
Summary: Overall it's OK, clean, and the service attitude is good, but it's still far from a five-star service. The restaurant's management level really needs to be improved. If it provides value-for-money services, no one would want to go out to eat.
Original TextTranslation provided by Google