Caiyun Lake Holiday Inn Express Reviews
Caiyun Lake Holiday Inn Express
NO 108 KECHENG ROAD, JIULONGPO DISTRICT, Chongqing, ChinaView Hotel Details
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Caiyun Lake Holiday Inn Express Guest Reviews
4.7/5
Amazing
763 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(763)
Positive reviews(743)
Reviews with photos/video(60)
Friendly front desk staff(158)
Classy environment(83)
Delicious breakfast(75)
Awesome amenities(39)
Quiet & comfortable(30)
Perfect for business trips(29)
Convenient parking(23)
Stayed multiple times(10)
Negative reviews(20)
Zaur
Superior Room (2 beds)
Stayed in 2023年10月
Family
3 review
Outstanding
Posted on 2023年10月5日
We stayed in this hotel 3 nights.Everything was very clean and staff were friendly.
Response from Property: Dear guest,Thank you for sharing your experience of staying at our hotel for 3 nights. We are delighted to know that you had an excellent stay at our hotel and many thanks for your positive comments, they really are motivating for the whole team!We are happy to know that you are satisfied with our hotel's cleanliness and staff services.We look forward to having you stay with us again soon. Best Regards,IHG Social Listening Team
Francis Emmett
Superior Queen Room
Stayed in 2023年1月
Solo travellers
41 review
Very Good
Posted on 2023年1月25日
The hotel is very good with great breakfast, they told me the tv was only Chinese movies but the next day there we’re English movies, holiday inn is a western hotel, the staff should know there is English movies, location isn’t so good
Response from Property: Dear guest,Thanks for choosing to stay with us.Our restaurant cook does an amazing job, it sounds like you were able to enjoy a meal breakfast which is great to read. Our hotel is still ideally located, close to Chongqing West Railway Station, the metro ring road, Chongqing Olympic Centre and Chenjiaping Exhibition Centre, and also within easy reach of major leisure attractions: Jiefangbei, Chaotianmen, Magzikou, Baigongguan, Chongqing Zoo, etc. In future, we will continue to enhance our service training and improve our service quality.Please come back and see us again soon. Best regards，IHG Social Listening Team
DUANGRAT
Family Room
Stayed in 2023年6月
Friends
12 review
Amazing
Posted on 2023年7月1日
Good location
Reasonable price. Good service
Free laundry 👍
Ok for breakfast
Response from Property: Dear guest,Thanks for choosing to stay with us and taking your time to write a review regarding your recent visit to our hotel. We are delighted to know that our convenient location, free breakfast and self laundry service provided were well to your liking. It's certainly something that all of our staff takes pride in. Hope you can choose to stay with us again.Sincerely,IHG Social Listening Team
Guest User
Superior Room (2 beds)
Stayed in 2024年4月
Business travellers
5 review
Outstanding
Posted on 2024年4月15日
Xiao Li's service is good and the hotel environment is good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and trust. The most beautiful time is with you. "Attentive service" has always been the core soul of Xiaozhijia. No matter when you come, we always take your satisfaction as the highest service purpose, and provide you with patient, sincere and enthusiastic services, so that you can always feel comfortable and caring, as warm and comfortable as home. The hotel has stylish and simple guest rooms. The thoughtful design adds a humanistic touch. The dry and wet separated bathroom adds comfort and privacy to your stay. There are considerate and thoughtful charging jacks and USB interfaces, imported high-quality bedding, and high-speed network coverage. There are also nutritious Chinese and Western breakfasts, which bring comfortable convenience to business travelers. Sincerely look forward to continuing to serve you next time, and wish you and your family happiness! Holiday Inn Express Guest Care Team
Guest User
Superior Queen Room
Stayed in 2023年12月
Friends
1 review
Outstanding
Posted on 2023年12月22日
The hotel is close to the West Station. It takes more than ten minutes by taxi to arrive. It is very convenient. The breakfast is a buffet and very rich. The front desk girls Xiaozhu and Xiaowang helped to ice the cake. It was very considerate. Thank you very much. It was a pleasant stay. 🥰🥰🥰🥰
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for choosing to stay at Holiday Inn Express Caiyun Lake (Chongqing West Railway Station). We are very happy to see that you have spent a pleasant stay here. The hotel is located in Erlang, Jiulongpo District, with a superior geographical location. It is adjacent to Chongqing West Railway Station, the subway ring line, and two city-level main roads (Yingbin Avenue, Inner Ring Expressway). You can quickly reach major business districts in the main city by car. The rich and delicious buffet breakfast is the brand feature of the hotel. It carefully serves fresh fruits and vegetables, sweet pastries, authentic cereals, various beverages, freshly ground coffee and noodles, combining Chinese and Western, with local characteristics, to replenish your energy. Warm, considerate, professional and efficient service is our service concept throughout the whole process. We always keep it in mind and take it seriously. Your recognition is the biggest driving force for our continuous efforts. We will continue to provide you with the best accommodation services and a comfortable stay experience. We hope to serve you again as soon as possible. I wish you a happy life! Holiday Inn Express Guest Care Team
TylerZheng
Superior Queen Room
Stayed in 2024年5月
Business travellers
1 review
Outstanding
Posted on 2024年5月17日
Overall, I am quite satisfied with the room. Xiao Li and Xiao Zhang are serious and responsible. They are great! I will stay here again if I come here in the future!
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Response from Property: Dear guest, thank you for visiting Holiday Inn Express Caiyun Lake (Chongqing West Station Branch). Xiaozhi does his best to provide you with all-round care, down to the smallest detail, to ensure that you always feel comfortable and at ease during your journey. Our rooms are designed with guests' needs in mind, providing comfortable beds, clean and comfortable spaces and complete facilities. The nutritious and hearty breakfast prepared for you every day will keep you energetic during the journey; Xiaozhi always adheres to the attentive attitude to create a comfortable and comfortable journey for you. We sincerely look forward to serving you again and making your journey better. I wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Superior Queen Room
Stayed in 2024年5月
Business travellers
1 review
Outstanding
Posted on 2024年5月10日
The room environment is very good, I am very satisfied. I choose this hotel every time I go to West Railway Station. In addition, Xiaoliang and Xiaowu at the front desk have a very good attitude and are very polite.
Original TextTranslated by Google
Response from Property: Dear guest, Xiaozhi is very happy to see that you are satisfied with your stay. Every time like this, it is also the most proud moment for us as service workers. Xiaozhi is close to Chongqing West Railway Station and adjacent to Caiyun Lake Wetland Park. The surrounding environment is beautiful, quiet and pleasant. We have more than a hundred brand-new and beautiful guest rooms, with exquisite modern design in Morandi color scheme, vibrant orange embellishment of younger design colors, and multi-level matching to create a comfortable a**osphere, allowing travelers to enjoy elegance and more comfort. In addition, the flexible furniture sofas can be used to lie down or sit on, which are flexible and changeable, allowing you to switch between leisure and office at will; high-quality bedding, soft and hard double pillows, and international famous brand spine-protecting mattresses, pay attention to quality and are also ergonomic, allowing comfort and quality , have both. Here, we are "smart" in every possible way to provide you with a resting place that is just what you need. Looking forward to seeing you again. I wish you a pleasant journey! Holiday Inn Express Guest Care Team
Guest User
Superior Room (2 beds)
Stayed in 2024年5月
Business travellers
3 review
Outstanding
Posted on 2024年5月8日
At least 5 words, +35 points. Write 45 more words to make the review more in-depth, +50 points. Does it mean that I can keep adding points if I keep writing? There are 3 words left.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your excellent review despite your busy schedule. There is no end to satisfaction, only endless enthusiasm. We will continue to uphold the service concept of InterContinental Hotels Group, and adhere to the unremitting pursuit of the Holiday Inn Express brand to treat guests with heart. "Thinking of guests' thoughts and worrying about guests' worries" is the core soul of service. We always take your wishes as the highest service purpose and bring you sincere care. Welcome to come often and wish you all the best. Holiday Inn Express Guest Care Team
Guest User
Superior Room (2 beds)
Stayed in 2023年9月
Friends
2 review
Outstanding
Posted on 2023年10月8日
This stay was very happy and comfortable.
It takes 20 minutes to walk from Exit 1 of Erlang Subway Station to the hotel (with luggage).
Service: Breakfast is available every morning and the food is good. There is free self-service laundry service on the 5th floor and washing supplies are available for guests to use.
When checking out on the last day, Xiao Li and Xiao Liang handled it as quickly as possible and did not delay the trip back to Shanghai by high-speed rail. Thank you.
I look forward to visiting your hotel next time.
Original TextTranslated by Google
6/14
Response from Property: Dear guest, hello! Thank you for staying with us and sharing your experience. Xiaozhijia is located in Erlang, Jiulongpo District. It has a superior geographical location. Two city-level trunk roads pass through (Yingbin Avenue and Inner Ring Expressway). You can quickly drive to major business districts in the main city; convenient transportation, adjacent to Chongqing West Railway Station, Metro Ring Line, Chongqing Olympic Center and Chenjiaping Exhibition Center, and you can easily reach major leisure attractions: Jiefangbei, Chaotianmen, Ciqikou, Baigongguan, Chongqing Zoo. Xiaozhi always adheres to the principle of "service first, guests feel at home" throughout the work process. Here, a refreshing bath will remove your fatigue after a day of running around, high-quality bedding will bring you a comfortable pillow sleep, a rich and delicious breakfast will start a new day with vitality, and high-speed Internet surfing will allow you to quickly connect with the world... Convenient laundry cabinet and free parking will create a worry-free and convenient journey for you. Looking forward to meeting you again! I wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Cozy Superior Room (Double bed)
Stayed in 2024年4月
Business travellers
27 review
Outstanding
Posted on 2024年5月15日
The hotels in Holiday Inn are all good. Very clean, good sleep in the room, rich breakfast. Very convenient to get around, especially many restaurants. Several friends stayed for several days in a row...
Original TextTranslated by Google
Response from Property: Dear guests, thank you sincerely for your trust and support! The hotel is located in Erlang, Jiulongpo District, adjacent to Chongqing West Railway Station, Caiyun Lake Station of the subway ring line and Erlang subway station. There are many restaurants and special snacks around to meet your daily dining needs. As a member of the InterContinental Hotels Group, Xiaozhi has warm and comfortable guest rooms, clean and refreshing hygiene, and provides appropriate services for every guest at any time, high-quality sleep, refreshing bath, hearty breakfast and high-speed network, so that you can feel at home. We attach great importance to the sanitary environment. The cleaning staff cleans every corner carefully and meticulously. The linens in the guest rooms are "changed for each guest", and high-temperature disinfection and Legionella water quality testing are carried out to provide guests with a clean and safe living environment. Looking forward to your visit again, may you always be happy! Holiday Inn Express Guest Care Team
Guest User
Cozy Superior Room - Garden-View (Double bed)
Stayed in 2023年10月
Business travellers
34 review
Outstanding
Posted on 2023年10月29日
The surrounding transportation is convenient and parking is convenient. Clean and sanitary
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Xiaozhijia. Convenient transportation is one of the important considerations for many travelers to choose accommodation. Xiaozhijia is located in Erlang, Jiulongpo District. Two city-level main roads pass through (Yingbin Avenue, Inner Ring Expressway), and you can quickly drive to major business districts in the main city; convenient transportation, adjacent to Chongqing West Railway Station, Metro Ring Line, Chongqing Olympic Center and Chenjiaping Exhibition Center, and you can easily reach major leisure attractions: Jiefangbei, Chaotianmen, Ciqikou, Baigongguan, Chongqing Zoo. Convenient parking is also one of Xiaozhi's advantages. We provide enough parking spaces so that you don't have to worry about parking problems. Cleanliness and hygiene are an indicator that we attach great importance to. We strictly require cleaning staff to do a good job of cleaning to ensure that the hotel is clean and tidy, so that you can enjoy a more comfortable accommodation environment. Looking forward to seeing you again! Wish you good luck! Holiday Inn Express Guest Care Team
Guest User
Superior Room (2 beds)
Stayed in 2023年9月
Family
6 review
Outstanding
Posted on 2023年10月4日
Very satisfied, the cleaning lady is very attentive, better than the hotels I've been to in Guizhou, the room is similar to other smart hotels, it's understandable that it's more expensive during the National Day holiday
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Xiaozhijia. Each of our rooms has been carefully designed with high-quality furniture and household items to ensure that you can enjoy the best sleep and rest experience during your stay. It is a great honor for you to praise our cleaning colleagues, which is what we have been striving for. We will also share your feedback with our management team so that we can continue to improve and provide better services. Sincerely look forward to your stay again! I wish you a happy life and a smooth work! Holiday Inn Express Guest Care Team
Guest User
Cozy Superior Room (Double bed)
Stayed in 2023年9月
Solo travellers
3 review
Outstanding
Posted on 2023年10月2日
The room decoration is very new compared to other Holiday Inn Express hotels I have stayed in, and the style is younger. The breakfast is very rich, the noodle stall is great, and during the stay it was the Mid-Autumn Festival, so the hotel thoughtfully prepared moon cakes in the room. The front desk service is professional, check-in and check-out are fast.
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Response from Property: Dear guest, hello! Thank you for staying with us and sharing your stay experience with us! We pay attention to the maintenance and upkeep of the guest rooms to ensure that the hotel's facilities and environment are always in the best condition. At the same time, we also provide a variety of room types and facilities to meet the needs and preferences of different customers. Our staff team has been professionally trained and has the professional knowledge and skills to provide warm, friendly and high-quality services. During your stay, the front desk staff will provide you with quick and efficient check-in and check-out services, allowing you to feel professional service and care. For breakfast, we offer a variety of flavors and nutritious breakfast options, including delicious noodle stalls, to meet the taste needs of different customers. During the Mid-Autumn Festival, we also thoughtfully prepared moon cakes in the room to make you feel the warmth and comfort of home. Looking forward to meeting you again! I wish you a happy life and all the best! Holiday Inn Express Guest Care Team
Guest User
Cozy Superior Room - Garden-View (Double bed)
Stayed in 2024年1月
Business travellers
3 review
Outstanding
Posted on 2024年1月8日
Nice environment and good service
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Holiday Inn Express Caiyun Lake (Chongqing West Station Branch). I am very happy that the hotel's environment and service have won your recognition. The hotel adopts the "new generation" design to create a shared "smart space" that integrates work, leisure and dining. Please enjoy the daily buffet breakfast with Chinese and Western dishes. The hotel also has vending machines and other self-service facilities to bring you more convenience and make travel easier. The hotel has a variety of guest rooms. You can experience comfortable soft and hard double pillows, comfortable and refreshing baths, high-speed network services, etc. when you check in, which fully meets your accommodation requirements. Providing guests with warm and efficient quality services is our consistent presentation 365 days a year. Here, we serve every guest with our heart. What we want to bring to the guests is the best experience, which is the thoughtfulness and care from friends, so that you will not feel lonely even in a strange city. Sincerely look forward to your visit again. Wish you all the best! Holiday Inn Express Guest Care Team
Xujie👓👀
Superior Room (2 beds)
Stayed in 2024年3月
Business travellers
24 review
Outstanding
Posted on 2024年3月22日
The price/performance ratio of Holiday Inn is quite high. The room is big enough. Although it is a fast hotel, it is equipped with a safe and an iron. The front desk provides smiling service, especially Xiao Zhang and Xiao Li, which makes you feel at home.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Caiyun Lake (Chongqing West Railway Station). Xiaozhi feels that the most romantic thing in the world is that a little bit of hard work is written in the comments by the guests, which is very beautiful~ We will continue to uphold the service concept of InterContinental Hotels Group to make guests feel at home and adhere to the unremitting pursuit of the smart brand to treat guests with heart. Xiaozhi's guest rooms are very spacious and comfortable. The superior room is about 30-32m². In the guest room, the dry and wet separated bathroom adds comfort and privacy to the stay, sufficient and convenient charging jacks and USB interfaces are thoughtful and thoughtful, and the indoor safe, ironing equipment, modern facilities are all available, desks, multi-specification power sockets, tea bags, bottled water, kettles, etc. bring you comfortable convenience. We pay special attention to the healthy sleep of guests, select international quality spinal protection mattresses, provide soft and hard double pillows, fluffy and skin-friendly duvets, and carefully care for your pillow sleep. Sincerely look forward to your visit again and wish you a happy life! Holiday Inn Express Guest Care Team
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