The service attitude is the worst I have ever experienced in Vienna. 🥲🥲🥲Before entering Chuxiong last night, I saw on Ctrip that there was a double bed for 2 54/1 night. Since it is stated that it does not include 歺, it cannot be canceled. 😯I thought of ordering breakfast at the front desk. While inquiring, the platform showed that the room type I wanted to book was no longer available, only executive twin bed for 275, excluding breakfast. Waiting for us to book a room and come upstairs. Open Ctrip, and the previous room type is available again! I went back to the front desk and asked, but as I was asking, I was told no more! In fact, they closed it both times. This kind of operation was previously set as "non-cancelable" and consumers cannot cancel it easily.
Overall, I feel that this store does not have the basic qualities and virtues of a hotel! The waiters even failed to meet the service attitude and basic qualities of the hotel front desk staff, as if they had not received any education or training. The conscious act of shutting down the platform twice was botched! No matter what the explanation is!
This experience said that the hotel is a small hotel at the station wharf, and the service attitude is not as good as 😓 I called the front desk to inquire about the air conditioner, and the answer was: "We only have cold air, no hot air" 😠... This is an accurate summary 😳 In one sentence: a hotel without temperature and style. Therefore, we deeply regret the management of Vienna Hotel😞⋯⋯This is the first time I leave a negative review for a hotel, and I really feel uncomfortable😣⋯⋯A wrong hotel choice during a trip! ! !
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