Have stayed here before. Was always clean and top notch. This time, our room had many damages and smelled strongly of cleaning supplies. I think it was a pet room, but we did not have a pet. They were not busy, and we had a reservation. Desk help was ok, but had nose rings and tattoos. I had to sign a waiver, relieving the hotel of any liability if items were stolen in the room or in our car. This was new, and left me feeling unsafe. Just not the beautiful hotel it once was!