Picked this hotel as it is very close to Gatwick North Terminal, only 2 minute walk away.
I checked in and was first assigned a room, I walk in and it had not been cleaned at all, towels on the floor, bed not made and bottles opened on the table. I went back to reception and they were very nice and apologetic, they kindly told me that they have upgraded my room and apologised for the inconvenience. The new room which I was assigned looked very much like the room I had paid for, not sure what the upgrade was, but at least it was clean this time.
In terms of the price, it’s very expensive but what the hotel lacks in cleanliness, it makes up for in location. I’ll probably save my money next time and stay at the Premier Inn across the road.
Great hotel, on site at Gatwick North, easy to locate, friendly staff. Rooms are spacious and decorated nice and trendy. All very clean and would recommend for others.
I thoroughly enjoyed my stay. The room was clean. The service was impeccable. The restaurant’s food was good as well. It’s only a few minutes away for Gatwick airport by car and local bus. Highly recommend.
Great
41 reviews
9.2/10
Price from
DKK 560
per night
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Overall, it was quite decent. The location is convenient, being close to Gatwick Airport with numerous direct bus services. A unique point to note is that you need to tap your card both when boarding and alighting the bus, which is quite uncommon in the UK. The room was on the smaller side, but this was as anticipated. However, it was spotlessly clean, and the soundproofing was decent. It's ideal for those needing to stay near the airport before an early flight. The English breakfast was fairly standard.
The room was clean, tidy and perfectly located. I had a very good night’s sleep on the incredibly comfortable bed. I found it a bit tricky with the shower not having a door or curtain which made the whole bathroom wet when it was used. Other than that, staff were friendly and check in/check out was extremely efficient.
Was impressed with the look, cleanliness, and staff at Raddison Red. Loved the free WiFi always a bonus. A good menu food wise even though I didn’t partake in any food this time round.
My only problem was that my shower tap squirted out from all angles! Shower was still good but may have been better. Funky phones in the room and adequate info throughout
Most guests staying here are likely catching a flight. I had an early morning international flight the next day, so I looked for a hotel near the terminal. I originally intended to book the Sofitel next door; the prices were comparable at first, but I forgot to finalize the booking. When I re-checked, the Sofitel's price had jumped to 1800, while this hotel was 1490, so I promptly booked this one.
The Sofitel, in contrast, offers a direct skywalk from the terminal. For Premier Inn, you need to exit the terminal and walk across the road. Once inside the building on the other side, there was staff to guide guests. The lobby is located on Level 0. Check-in is fully automated; you just enter your booking number at a machine and it issues your room key.
The hotel's interior is comparable to a mid-range budget hotel in China. Many room types feature a double bed along with a sofa, which can be converted into an extra bed, essentially turning it into a twin or family room. The room size isn't particularly generous; you'll need to move things around to fully open a suitcase. Hot water was ample. The bathroom features a bathtub with a shower screen.
The hotel does not provide amenities like slippers, toothbrushes, or toothpaste, but tea bags and an electric kettle are available. There's a COSTA coffee shop on Level 0 where you can grab a bite and a coffee. While not spotlessly clean, the hygiene was acceptable.
Comfortable Stay but Disappointed by Lost Property Experience
I stayed at the Hilton London Gatwick Airport for its unbeatable location and convenience, and in terms of comfort, it didn’t disappoint. The check-in process was quick, the room was clean and well-equipped, and the bed was comfortable enough for a good night’s rest before an early flight. The hotel is perfectly connected to the South Terminal, which makes travel stress-free.
However, my overall experience was overshadowed by a disappointing incident. I lost my rings during my stay and, despite reporting it promptly, I have yet to receive any update or resolution from the hotel. Communication has been lacking, and it’s disheartening to feel this matter hasn’t been handled with the urgency or care one would expect from a Hilton property.
While the hotel offers convenience and comfort, my trust has been shaken by the lack of follow-up on a matter so important to me. I truly hope the management addresses this issue promptly, both for my sake and to ensure other guests don’t face the same experience.
The service attitude was mediocre. I didn’t bring my charging plug adapter. They didn’t lend it but only sold it. I was only given bread for the breakfast I ordered. After negotiation, I was given British sausages and scrambled eggs. I almost had to pay extra...
I'd seen some online reviews criticizing the hotel's facilities, but upon check-in, I was pleasantly surprised. The room was spacious, the hot water was good, and tissues were provided. Do note that toothbrushes and toothpaste are not provided, so remember to bring your own. The bed was a bit on the small side, but there was a bathtub, which was an unexpected bonus.
The hotel is conveniently located near the North Terminal. However, if you're coming from the South Terminal, it's quite a walk, which isn't ideal on a rainy day or if you have heavy luggage. You'll also need to cross a road without traffic lights, relying solely on drivers to yield.
Despite being near the airport, the room was surprisingly quiet; I couldn't hear any outside noise. That said, as with many airport hotels, the value for money isn't outstanding. The main advantage here is the ability to walk to the terminal. The shuttle bus, which you have to pay for, takes a longer, roundabout route.
Very Good
284 reviews
8.0/10
Price from
DKK 829
per night
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