Shangri-La Hotel Dalian

Great location, right in the city center, making it convenient to get anywhere. Dalian Port and Xinghai Square are both easily accessible. The environment is clean, service quality is high, and the facilities are well-maintained.

I was very satisfied with my stay this time. Rachel quickly processed my check-in and thoughtfully arranged a quiet room with a good view based on my needs. She also provided detailed information about nearby transportation and good food. The room was also very clean and comfortable. I'll definitely choose this place again next time!

The hotel room was very clean, and the air conditioning and fresh air system were particularly comfortable. The breakfast had a great variety and high quality, and the service was excellent. A special thank you to Michael, the Lobby Manager! We had a packed schedule in the afternoon and didn't have time to go back to the hotel to pick up our stored luggage. Michael proactively helped us by coordinating with our driver to have the luggage delivered directly to the airport. This saved us valuable time and ensured we made our return journey smoothly. We are very satisfied with all the hotel's services! We will definitely choose Shangri-La again for our next trip!

This was the one time my kids were most reluctant to leave! We booked an apartment, which was very spacious and well-equipped. They have a swimming pool and a playground, catering to all ages. The hotel and apartment staff were all very friendly. We'll definitely come back if we have the chance!

On the first day of my stay, I had to wait an hour, only to find the room hadn't been cleaned yet and the bedding was dirty. I got a room change, but then on the second day, I couldn't open the door. The engineering department had to pry it open, and the duty manager offered another room change. Honestly, I was so fed up and just didn't have the energy to move again, so I just stayed in that room for two nights. The supervisor I encountered on the first day had a really bad attitude, but the two duty managers I dealt with were both good and proactive in solving the problems. On a positive note, the location is pretty decent, with plenty of food and entertainment options nearby, which was quite convenient.

The overall experience at Shangri-La Hotel was excellent. The rooms were comfortable and clean, and the service was professional and attentive. Manager Vivian was particularly outstanding, efficiently coordinating our requests throughout our stay with a friendly and meticulous attitude. The hotel's dining quality was superb, and the facilities were comprehensive. Overall, I highly recommend it; it's an ideal choice for both business and leisure travel.

Although this is an older five-star hotel, my impression was that it would be lavish but with outdated facilities. However, this hotel has kept up with the times. The hairdryer was upgraded to a Laifen, which works wonderfully, and the toilet is a smart Panasonic model. There's a smart alarm clock by the bed with a night light, wireless charging, and a radio. In terms of service, they upgraded our room type and even helped us secure a reservation for the Hong Kong-style buffet when it was fully booked. When we left, they gave a doll to our child, which was a very thoughtful touch. Special thanks to Vivian for her attentive service. If I had to pick one downside, it would probably be that the hotel has too many rooms. It was fully booked during our entire stay, and we had to queue for breakfast every day. As three families traveling together, we couldn't sit together for breakfast even once.

I booked a room that was supposed to include a minibar and a children's snack pack. Neither was provided until I called and waited a long time. The 'minibar' was just three cans of soda, and the children's snacks came in a small plastic bag – so skimpy and pathetic. The next day, after returning to my room, I found no replenished drinking water. Again, I had to call and wait an extremely long time for it to be delivered. When I asked housekeeping for a disposable bathtub liner, the staff member said, 'We sanitize everything, so we don't have those.' Are other hotels providing liners because their tubs aren't disinfected? The excuse was absurd. For breakfast, going at 9 AM meant a queue and incomplete dishes. Going at 7 AM meant no queue, but still incomplete dishes, showing that they simply can't replenish food fast enough. They even served salted duck eggs cut into quarter-slices, and because so many people had picked at them, only broken egg whites remained – the yolks were all gone. I've never seen such a stingy hotel. I've stayed at Shangri-La hotels in several cities, and their dining is usually consistently good. However, at this Dalian location, I couldn't find anything decent to eat. Are you even a legitimate Shangri-La? How can the difference be so vast? I truly don't understand. The experience was terrible. Absolutely terrible. Regarding service, from the front desk staff during check-in to the restaurant servers, everyone seemed cold and exhausted. Perhaps they want to meet the service standards expected of a five-star hotel, but their working environment and capabilities don't support it. This hotel feels like a chaotic marketplace. There were a few positives: my child enjoyed the Lanzhou beef noodles at the restaurant, and the dryer in the apartment-style room worked well. That's about it. I booked three hotels in Dalian this trip; the other two in the city center were the Four Seasons and Shangri-La. Compared to the Four Seasons, the Shangri-La wasn't just a difference in facility age; there was a huge disparity in service attitude, environment, and dining standards. In summary, this visit was incredibly disappointing. If I ever book Shangri-La again, I'll probably only consider the Horizon Club to ensure quality; I won't risk other room types.